As Senior Teller at Home State Bank, I supervised the Teller Line while also opening accounts and debit cards as a Universal Banker, managing audits for the branch, acting as a Notary Public, and performing duties for the overall betterment of our banking community.Conduct audits for the branch: • Perform audits for teller drawers, cash and coin vaults, and ATM's. • Document audits and prepare Monthly and Quarterly reports. • Retain and file documents.Lead the Teller Line: • Train tellers on bank policy, state and federal banking law, and customer service • Allocate duties to tellers; Inspect for completion. • Place cash and coin orders going to and from the Fed. • Operate and maintain machines for counting, wrapping, and bagging coin.Work for the overall betterment of the branch and bank: • Act as main line of communication between teller line and management. • Perform duties as a Universal Banker • Perform all Teller duties • Cross-sell financial products and services.

As a Universal Banker, I helped customers meet their financial needs by acting as both a Teller and a Banker. • Open new accounts; perform maintenance on accounts and debit cards. • Acquire, document, and index customer documents, following policy and procedure. • Cross-sell financial products and services. • Conduct Teller transactions and responsibilities.NMLS #2178197

As a Teller, I devoted my time to provide service to bank customers by: • Conducting appropriate transactions; listening to customers for accuracy. • Listening for the needs of customers and connecting them to a solution by referring them to appropriate departments in the Bank. • Handling cash; balancing vaults and drawers • Verifying forms of customer identification to ensure privacy and information security. • Assisting in loan payments, making checks, and account review. • Processing property tax payments for McHenry County

• Developed lasting relationships with customers by using empathy and customer service skills.• Understood customers' needs by asking questions, listening, and asking for clarification.• Connected customers’ needs to a proper solution through technology.• Drove Revenue in the Computers department and attached services and memberships to create full solutions to satisfy the customers’ wants and needs.

As an Asset Protection Specialist at Best Buy, I ensured safety, security, and profitability by: • Welcoming customers and matching them with an associate to begin consulting them. • Communicating with sales floor to ensure connections with customers and loss prevention. • Ensuring product protection standards and safety behaviors are followed • Logging usage of department keys, shrinkage, and in-store employee product use.

As a front-end crew member at McDonald's, I: • Handled customer orders and complaints; found solutions to problems. • Communicated with a team and managers to accomplish tasks. • Delivered excellent service to each customer. • Stepped up in times of need by training and leading the floor.

Sorter/Receiver - Seasonal• Sorted incoming books into appropriate totes, counted totals, sent totes to appropriate location.• Received and indexed incoming books before sending them to sortation.• Worked at a fast pace to meet individual daily and weekly goals.• Played an important part in a team, understanding and meeting overall metrics and goals.