Alexandra Bennett Email & Phone Number

* Kustomer, Five9, Zoom Virtual Agent (formerly Solvvy) subject-matter expert* Led migration from Solvvy chatbot to Zoom Virtual Agent with minimal system downtime* Focused on improving customer experience through self-service workflows and automation of frequent support requests

* Migrated and Automated Customer Effort Score survey sends in Kustomer CRM resulting in 25% more surveys sent and reduced yearly costs by $3,000* Developed and applied a robust permissions structure to eliminate accidental system errors by 100%*Executed queues & routing refactor in Kustomer CRM to increase efficiency of colleague labor and reduce manual.

* Developed a comprehensive retention strategy presentation and proposed strategies to VP of Product* Supported data compliance efforts by auditing and deleting over 5,000 non-compliant accounts* Implemented a self-service form to streamline the performance reporting process and reduce manual time spent by 10%

• MISY160: Business Computing Tools and Concepts & ACCT207: Financial Accounting
• Supported 250 students through virtual learning for management information systems & accounting classes
• Aided professor with grading assignments, proctoring exams and hosting weekly office hours
• Developed a troubleshooting guide for Mac operating system users for Microsoft Excel

Bohemia, New York

• Generated rental protection sales for 5% of rental agreements through exemplary customer service
• Assisted customers through entire rental process and alleviated any potential issues
• Collaborated with team of 10-12 people to prepare fleet of 30 vehicles to meet reservation demand

Ronkonkoma, New York

• Restructured confidential client information through a successful data transfer using TAM System
• Fulfilled secretarial duties and ensured an organized office space with clear communication between employees
• Strengthened data organization for over 500 personal and commercial insurance lines

Bohemia, New York

• Interpreted geolocations to improve itineraries for 10 employees performing on-site event audits
• Communicated with employees to obtain data from approximately 40 events
• Updated warehouse delivery and shipment schedule to maximize profitability

Bohemia, New York

• Executed 100 cold outreach to potential customers and provided information for potential quotes
• Obtained and managed approximately 20 potential client leads a day
• Implemented new data analysis upgrade to achieve increased efficiency for the telemarketing department

Master Of Science - Ms, Business Analytics & Information Management

Activities and Societies: Graduate Assistant, Graduate Student Government Communications Committee

Bachelor Of Science - Bs, International Business Studies With Minors In French And Entrepreneurial Studies

Activities and Societies: Dean's List, American Association of University Women, Pi Delta Phi-National French Honor Society, National.

Education record

Semester abroad through the Institute of French Language and Culture. Courses included French History, Fashion, Tourism & Gastronomy, and.

High School

Activities and Societies: Gold Cord Award, AP Scholar, French Honor Society, National Honor Society, Math Honor Society, Social Studies.