Alexandra Cabrera Email & Phone Number

New York, Ny, Us

Monett, Missouri, Us

-Instrumental in the development of new company process and procedures for EMV (chip-enabled cards), reconstruction of guidelines, and mentoring of various colleagues through the new process.-Assess and evaluate customer systems for the installation of data processing applications, primarily operated by wide-ranging enterprises and financial institutions such as small banks and credit unions.-Interface with the customer during all phases of application installation to provide technical, procedural, and process support; systems include Extra Awards, FALCON, and Powerlink (used for risk management, financial transactions, database maintenance, file transmissions, etc.).-Serve as main point of contact for all team members during application installation; documents issues and resolve any discrepancies as they may arise with exceptional problem-solving skills.-Establish guidelines and time frames for all customer projects, monitors key milestones, and continuously propel project to deliver completion of all installations within specified deadlines.

Monett, Missouri, Us

-Solved both issue and inquiry resolution for card holders, internal sources, and financial institutions by meaningful phone support; translated necessary requests into basic and complex account adjustments.-Facilitated quality initiatives for company through review, and evaluation of policies and procedures.-Helped maintain individual financial websites by monitoring web access; tested compatibility and functionality of websites when both internal and external system upgrades took place.-Administered setup of new award customers and ensured accuracy of account information.-Carried out vendor exception item processing and reconciliation.

Boston, Massachusetts, Us

-Collaborated with cross-functional team to assess account risk and advised on international trade matters.-Executed root cause analyses on reconciliation matters for foreign accounts and delivered findings to management in prudent manner due to time-sensitive market conditions.-Senior-level support and resource for staff on resolving complex problems; focused on acceleration and follow-up of escalated issues, production oversight, and personnel training.-Drove successful, goal-oriented solutions on training needs, and procedural updates; supplied monthly performance metrics to management to assist in company decision-making processes and reduction of error.-Facilitated review and analysis of operational activities to prepare monthly billing for department.

San Mateo, California, Us

-Performed duties required for Outsourcing, such as error tracking and reporting of activities, training implementation and continued monitoring of personnel and product efficiencies. -Additional Outsourcing duties related to research, location, and correction for Treasury Accounting.-Effective review of shareholder accounts to verify purchases received correct breakpoints.-Report duties included process of account adjustments, data preparation for compliance and tax reporting, and completion of Ad hoc reports for Operations Management.-Reinforced company enterprises for Transfer Agent by determining efficiency of policies and procedures. Also served on pilot teams that tested both new systems and system enhancements.-Identification of failed web transactions through detail-oriented tasks; researched source of error(s).-Articulated careful instructions to resolve shareholder issues, inquiries, and concerns with mutual fund investments and market conditions in a manner befitting company policy.-Delivered support to consumers and companies by answering an average of 100 calls per day within multiple databases; responded to written inquiries from shareholders, back-office personnel, financial advisors, plans sponsors, and other interested parties.-Kept abreast of current market conditions, fund and company policies, and investment and tax law changes.

Master Of Business Administration (Mba)

Ba, Philosophy