Alexandra Compton Mcipd Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Working alongside Senior Exec leaders and HR Directors to delivering change initiatives which drive business strategy. Leading people change projects and solutions to enable business outcomes with the corporate, commercial, and content business areas. Leading delivery with the business execs on organisational change and business unit design and take.

Edinburgh, Scotland, United Kingdom

Leading a team of HR People Advice experts who support employees across all of Sky Europe market.

Scotland, United Kingdom

I'm part of one of the most exciting People projects we’ve ever worked on at Sky; transforming people’s working lives across the Sky group through the introduction of global people systems, including Workday and ServiceNow

Edinburgh, Scotland, United Kingdom

Scotland, United Kingdom

Commercial awareness enables me to lead, develop and motivate a large team of 14 Operational Managers and. 64 Leaders within a fast-paced Customer Service Contact Centre to achieve all KPIs and achieve highest People Satisfaction results across the Estate Operation. In an environment where playing to individual strengths is key to success, I use my own.

Fife

Leader, develop and motivate a large team of 12 Leaders within a fast paced customer service Contact Centre. In an environment where playing to individual strengths is key to success, I use my own strength in leadership to raise capability, inspiring my people to achieve exceptional results. Recognise potential and strengths to improve overall ability of.

Dunfermline

HR project lead supporting large restructure and shift change programme across 6 sites, circa3000 employees. Working with the HR BP to deliver a restructuring process across 6 contact centre operations sites. The change affected 3000 employees with varying levels of change. The restructure involved an extensive shift change programme, I am responsible for.

Business partner to Directors and Heads of Department within Customer Operations. Develop and deliver people plans for Sky's customer contact centres in Scotland. Delivery of strategic HR projects. Leading a team of ER Specialists handling high level/risk ER issues.

Dunfermline, Fife

Leading a team of 5 specialists; seconded role to scope, create and drive initiatives to improve complex customer experience/journey challenges. Pro-actively identifying areas for continuous improvement within business processes and procedures, to enhance the customer experience and reduce customer dissatisfaction. Embedding learning and change across the.

Senior operational level management role within Sky which handles all repeat callers and escalated extreme complaints for customers. Key responsibilities are to identify broken processes and implement change to resolve across the estate. Involving stakeholder engagement across business areas and 10 UK sites. Managing budgets and tight time lines for.

Reporting directly into the HR Manager, supporting the implementation of Strategic HR through working proactively with Managers to provide effective Employee Relations support, influencing and coaching Senior Managers and Director level to identify, own and implement effective people solutions. Direct accountability for a full employee relations portfolio.

Dunfermline

Various roles including both 1st and 2nd line management.

Business Management Masters Degree, Ma

Cipd Human Resources Management, Human Resources

Sky Leadership Course Accredited By The Chartered Management Institute (Cmi), Vocational High School And Secondary Business/Vocational-Industrial/Occupational Diploma Program