Alexandra Compton Mcipd Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Working alongside Senior Exec leaders and HR Directors to delivering change initiatives which drive business strategy. Leading people change projects and solutions to enable business outcomes with the corporate, commercial, and content business areas. Leading delivery with the business execs on organisational change and business unit design and take ownership of the change delivery. Working to deliver a programme of work across the Group, collaborating with the People Coordination, Legal, HR… Show more Working alongside Senior Exec leaders and HR Directors to delivering change initiatives which drive business strategy. Leading people change projects and solutions to enable business outcomes with the corporate, commercial, and content business areas. Leading delivery with the business execs on organisational change and business unit design and take ownership of the change delivery. Working to deliver a programme of work across the Group, collaborating with the People Coordination, Legal, HR, Tech and Recruitment teams. Show less

Edinburgh, Scotland, United Kingdom

Leading a team of HR People Advice experts who support employees across all of Sky Europe market.

Scotland, United Kingdom

I'm part of one of the most exciting People projects we’ve ever worked on at Sky; transforming people’s working lives across the Sky group through the introduction of global people systems, including Workday and ServiceNow

Edinburgh, Scotland, United Kingdom

Scotland, United Kingdom

Commercial awareness enables me to lead, develop and motivate a large team of 14 Operational Managers and. 64 Leaders within a fast-paced Customer Service Contact Centre to achieve all KPIs and achieve highest People Satisfaction results across the Estate Operation. In an environment where playing to individual strengths is key to success, I use my own strength in Change, Delivery, People engagement and leadership to raise capability, inspiring my people to achieve exceptional results… Show more Commercial awareness enables me to lead, develop and motivate a large team of 14 Operational Managers and. 64 Leaders within a fast-paced Customer Service Contact Centre to achieve all KPIs and achieve highest People Satisfaction results across the Estate Operation. In an environment where playing to individual strengths is key to success, I use my own strength in Change, Delivery, People engagement and leadership to raise capability, inspiring my people to achieve exceptional results. Recognise potential and business awareness to improve overall ability of the teams. I have a track record in setting ambitious targets and delivering high performance on my site while also leading on key initiatives across the service estate Show less

Fife

Leader, develop and motivate a large team of 12 Leaders within a fast paced customer service Contact Centre. In an environment where playing to individual strengths is key to success, I use my own strength in leadership to raise capability, inspiring my people to achieve exceptional results. Recognise potential and strengths to improve overall ability of the teams. I have a track record in setting ambitious targets and delivering high performance while also leading on key initiatives across the… Show more Leader, develop and motivate a large team of 12 Leaders within a fast paced customer service Contact Centre. In an environment where playing to individual strengths is key to success, I use my own strength in leadership to raise capability, inspiring my people to achieve exceptional results. Recognise potential and strengths to improve overall ability of the teams. I have a track record in setting ambitious targets and delivering high performance while also leading on key initiatives across the service site Show less

Dunfermline

HR project lead supporting large restructure and shift change programme across 6 sites, circa3000 employees. Working with the HR BP to deliver a restructuring process across 6 contact centre operations sites. The change affected 3000 employees with varying levels of change. The restructure involved an extensive shift change programme, I am responsible for leading this process on 2 operational sites. I have designed support for both managers and employees to facilitate conversations and help… Show more HR project lead supporting large restructure and shift change programme across 6 sites, circa3000 employees. Working with the HR BP to deliver a restructuring process across 6 contact centre operations sites. The change affected 3000 employees with varying levels of change. The restructure involved an extensive shift change programme, I am responsible for leading this process on 2 operational sites. I have designed support for both managers and employees to facilitate conversations and help both to understand the business reasons for the change Show less

Business partner to Directors and Heads of Department within Customer Operations. Develop and deliver people plans for Sky's customer contact centres in Scotland. Delivery of strategic HR projects. Leading a team of ER Specialists handling high level/risk ER issues.

Dunfermline, Fife

Leading a team of 5 specialists; seconded role to scope, create and drive initiatives to improve complex customer experience/journey challenges. Pro-actively identifying areas for continuous improvement within business processes and procedures, to enhance the customer experience and reduce customer dissatisfaction. Embedding learning and change across the business through stakeholder and people engagement and process redesign; including working with key Director level stakeholders to drive… Show more Leading a team of 5 specialists; seconded role to scope, create and drive initiatives to improve complex customer experience/journey challenges. Pro-actively identifying areas for continuous improvement within business processes and procedures, to enhance the customer experience and reduce customer dissatisfaction. Embedding learning and change across the business through stakeholder and people engagement and process redesign; including working with key Director level stakeholders to drive estate wide strategic improvements Show less

Senior operational level management role within Sky which handles all repeat callers and escalated extreme complaints for customers. Key responsibilities are to identify broken processes and implement change to resolve across the estate. Involving stakeholder engagement across business areas and 10 UK sites. Managing budgets and tight time lines for completion. Responsible for 7 direct reports and 138 heads: Development and coaching of 7 Leaders; providing consistent and effective… Show more Senior operational level management role within Sky which handles all repeat callers and escalated extreme complaints for customers. Key responsibilities are to identify broken processes and implement change to resolve across the estate. Involving stakeholder engagement across business areas and 10 UK sites. Managing budgets and tight time lines for completion. Responsible for 7 direct reports and 138 heads: Development and coaching of 7 Leaders; providing consistent and effective communication, support and training across 24hr operation; People employee issues; managing performance and ensuring multiple task productivity is optimised; operational delivery of estate transition; experienced in delivery of process change, embedding and identifying process improvements; Responsible for and the selection of recruitment for First Line Management and Advisors Show less

Reporting directly into the HR Manager, supporting the implementation of Strategic HR through working proactively with Managers to provide effective Employee Relations support, influencing and coaching Senior Managers and Director level to identify, own and implement effective people solutions. Direct accountability for a full employee relations portfolio, ensuring timely resolution which aligns with best practice and legal requirements. This required me to work remotely, face to face and over… Show more Reporting directly into the HR Manager, supporting the implementation of Strategic HR through working proactively with Managers to provide effective Employee Relations support, influencing and coaching Senior Managers and Director level to identify, own and implement effective people solutions. Direct accountability for a full employee relations portfolio, ensuring timely resolution which aligns with best practice and legal requirements. This required me to work remotely, face to face and over the phone to 10 distinct sites across the UK. Supporting improvement processes in the business and knowledge sharing ensuring that the team provides an effective and consistent level of service. Ensuring a best practice approach which considers all outcome and risk, supporting over 500 leaders, 50 Managers, 10 Heads of Service and 4 Directors. Show less

Dunfermline

Various roles including both 1st and 2nd line management.

Business Management Masters Degree, Ma

Cipd Human Resources Management, Human Resources

Sky Leadership Course Accredited By The Chartered Management Institute (Cmi), Vocational High School And Secondary Business/Vocational-Industrial/Occupational Diploma Program