• Guide and assist for safety and comfort to passengers • Always conduct safety check before flight • Greet and communicate with customers • Help passengers find their seats • Prepare and serve drinks and food to passengers • Take orders from passengers • Present emergency equipment and give instrucons to passengers on how to use this equipment • Monitor, manage and secure the cabin • Adhere to all aviaon rules and regulaons • Assist passengers and cabin crew during emergency situaons • Provide help to passengers with special needs (children, disabled persons, elders etc) • Prepare and submit reports on flight incidents

• Manage, maintain and report as necessary all merchandised and non-merchandised stock;• Maintain awareness of market trends and products supporting the Buying Manager;• Responsible for all specialist non stock items;• Ordering stock of everyday items to ensure that we give our customers great customer availability. In addition, supporting the Buying Manager with new product ranges introduced to the branch;• End of day cashing up and daily banking• Contribute to the development of the retail area by supporting the Brand Director and the Buying Manager• Ensure that rolling stock checks are completed weekly• Review and analyse KPI’s ensuring that an action plan is in place to correct any shortfalls.• Maintain stock management and ensure all products are racked with minimum levels set• Be vigilant for any low margin lines and escalate accordingly• Carry out other duties which fall within reasonable expectations of the role

• Meet the targets and ensure that procedures are in place, driving them, monitoring and putting corrective actions in place when necessary, for all the procedures• Sales: drive marketing initiatives and sales performance.• Hours: manage the budget of hours in the store effectively• Rota: design the ideal Rota to ensure you have people in the right place at the right time.• Productivity or cash/unit: meet the budget or to have all procedures in place to make it happen, monitoring and taking corrective actions when necessary;• Competitors’ awareness: be aware, involved and create and manage relationship with Competitor. • To ensure that procedures are in place, driving them, monitoring and putting corrective actions in place when necessary for all procedures• HR: ER processes, sickness and absence management; develop the team through performance reviews and personal development plans with the relevant follow-ups; ensure that inductions and relevant training are carried out for all employees.• Being responsible for customer satisfaction in the store. Ensure that the stockroom is organized efficiently

• Managing the Cash desk team (60-90 employees), Customers services (6 employees) and Cash desk supervisors team (15 employees)• Tailoring budgets of the department;. Follow KPI’s and permanent improvement • recruitment, induction,training and coaching for the new employees.• Yearly evaluation of team performance.• Responsible of the well done duties on the department