Alexandra E. Email & Phone Number

Sunderland, United Kingdom

My primary role is to establish HR practices for Franks Portlock Consulting Ltd. This involves overseeing and improving the employee life-cycle from; helping with the new hire application process and preparing new starter packs, to carrying out exit interviews and the leaver process. I am also responsible for the newly introduced incentive scheme to enhance employee recognition, which will allow an insight into turnover and retention, and act as an employee advocate to raise concerns to… Show more My primary role is to establish HR practices for Franks Portlock Consulting Ltd. This involves overseeing and improving the employee life-cycle from; helping with the new hire application process and preparing new starter packs, to carrying out exit interviews and the leaver process. I am also responsible for the newly introduced incentive scheme to enhance employee recognition, which will allow an insight into turnover and retention, and act as an employee advocate to raise concerns to management. My role involves introducing HR policies and handling administration tasks such as fleet, appraisal and personal record management and making efforts to streamline current processes which will reduce red-tape and improve efficiency.I would initially like to streamline all administration processes and improve the new starter process to provide a better first impression and service to new employees; with the aim to create a smooth induction process and support employee retention. I would also like to introduce or improve Franks Portlock’s HR related policies such as the contract of employment, equality and diversity, flexi and holidays and improve personal record management. Show less

Newcastle Upon Tyne, United Kingdom

After completing my undergraduate placement, I was offered a fixed term contract to help support the administration and recruitment teams during a large influx of new starters. It was my role to support the teams set up over 40 new starters during October in preparation for November; contacting the new starters, drafting, and issuing their paperwork and ensuring the appropriate documents were returned prior to their start dates. I also took on the role of training a temporary member of staff… Show more After completing my undergraduate placement, I was offered a fixed term contract to help support the administration and recruitment teams during a large influx of new starters. It was my role to support the teams set up over 40 new starters during October in preparation for November; contacting the new starters, drafting, and issuing their paperwork and ensuring the appropriate documents were returned prior to their start dates. I also took on the role of training a temporary member of staff, providing instruction on processes, being available to answer questions and offer guidance. I felt fully confident within this role and it offered a different perspective on the role I had completed over my placement, to return as a fully trained staff member helping to train newer team members. Show less

Newcastle Upon Tyne, United Kingdom

My main role was to support the administration team by working with other team members to process promotions, accreditations and transfers to meet deadlines. I was also solely responsible for processing new starters; involving conversing and meeting with them to answer queries and ensure they receive a positive first impression of the building society. Furthermore, I set them up on the system accurately, carrying out DBS and BTURU checks and issuing references. Due to the fast paced and… Show more My main role was to support the administration team by working with other team members to process promotions, accreditations and transfers to meet deadlines. I was also solely responsible for processing new starters; involving conversing and meeting with them to answer queries and ensure they receive a positive first impression of the building society. Furthermore, I set them up on the system accurately, carrying out DBS and BTURU checks and issuing references. Due to the fast paced and pressurised environment experienced within this team, I was required to manage my time to ensure documents were issued and returned in time for their start dates. It made me develop time management skills, efficiency and accuracy when working towards a deadline.My role within the recruitment team involved analysing candidates experience against the roles criteria, and using my personal judgment to decide if applications were to be rejected or shortlisted. I also had the opportunity to attend the recruitment fair for the upcoming student placements where I proactively engaged with students to offer additional information about the society and roles available. Additionally, I attended the assessment centre to shortlist these applicants and took part in interacting and assessing candidates. These activities helped develop my reasoning and decision making skills.I supported the HR Business Partner team by attending seminars on HR initiatives and employment law. I also attended meetings on employment relations activity to gain a deeper understanding into grievances, investigations and disciplinaries, and had the opportunity to attend absence investigation meetings to take the minutes. Atop these interactions, I was responsible for answering queries on HR policies and procedures via telephone and email on a regular basis which meant I provided good customer service and became acquainted with finding solutions to problems independently. Show less

56 John Street, Sunderland, Sr1 1Qh

I volunteered as a receptionist at Achieve with NERAF; an organisation who supports substance abusers. In this role, I was required to welcome all clients and interact with them in a positive and supportive manner to provide a safe and friendly environment. I would also communicate by answering the telephone to take messages and book appointments. This greatly built upon my interpersonal and listening skills as I was dealing with sensitive clients on a regular basis. I was also relied upon to… Show more I volunteered as a receptionist at Achieve with NERAF; an organisation who supports substance abusers. In this role, I was required to welcome all clients and interact with them in a positive and supportive manner to provide a safe and friendly environment. I would also communicate by answering the telephone to take messages and book appointments. This greatly built upon my interpersonal and listening skills as I was dealing with sensitive clients on a regular basis. I was also relied upon to maintain records and the database regarding client details. This role gave me the experience to be more confident within a workplace environment. Show less

Sunderland, United Kingdom

I had a part time job over the Christmas period as a sales assistant with Bonmarché which enhanced my communication skills and resulted in me becoming confident when dealing with customers. My roles consisted of making customers aware of special offers which involved taking the initiative and proactively communicating whilst providing excellent customer care. In effect I had to read the customers emotions to know if they were interested and how far I could push a sale without being too forward.

Postgraduate Degree, Human Resource Management, Pass

Postgraduate diploma obtained in Human Resource Management

Bachelor'S Degree, Business Management, 1St Class Honours Degree

Activities and Societies: Received an award for the Most Outstanding Student of Entrepreneurship My first year modules embodied group.

A-Level

Activities and Societies: I was a part of the prom committee and helped plan the event, brainstorm ideas, implement them and aid.

High School, Gcse

Product Design (A*); Biology (A); Business and Economics (A); English Literature (A); History (A); Physics (A); Religious Studies (A).