Alexandra Eftimie Email & Phone Number

Bucharest, Ro

Bucharest Metropolitan Area

Bucharest, Romania

I was part of EMEA tech support tier III for a booking site (Vrbo / Expedia). Part of my daily responsibilities: -Handling customer technical support cases through email submission on all EMEA markets -Updating the company's production teams, tier I, with tech tips and brief documents-Evaluating and testing system potential through assessing compatibility of new programs with existing programs-Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations-Maintaining platform functionality by testing new apps -Achieving platform objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action-Maintain client confidence by keeping their information confidential-Preparing reference material for clients by drafting operation instructions -Preparing reference material for production teams by drafting operation instructions -Reporting website bugs via tickets in Jira to the dedicated teams-Troubleshooting traveler payments and report further via Jira -Maintaining communication and alignment with others departments such as Billing, Resolutions, Fraud and Risk, Integrated platform managers, etc. -Direct contact and access with the payment providers such as PayPal, Payoneer, Adyen, and Yapstone.-Access in refunds portals such as Worldpay, Chase, Pazien. -Bimonthly meeting with leads from Bucharest

Bucharest, Romania

Helpdesk analyst services for Payable Account and for Travel & Entertainment(employees / suppliers).Part of my daily responsibilities: -Handling customer support cases through email submission-Creating and updating SOP's for every type of invoice processing -Make sure all bills are paid in an efficient and timely manner-Keeping track of invoices via Pegasus software and keeping track of payments via JD Edwards-Maintaining a close relationship with all the suppliers via phone and email-Maintain client confidence by keeping their information confidential-Reporting consistently to my manager regarding the suppliers payments -Offering full support for Travel & Entertainment expense reports via Concur

Wellingborough, England, United Kingdom

This was a temp job, I had the opportunity to work for Belkin group. Responsibilities:- I had a team of 10 desk clerks that I needed to train and supervise - I was part of a council (Belkin) where all the activity of large quantities of goods from China, Australia and the USA had to be monitored again.Part of my daily responsibilities: -Train the team and offering full support -Keeping track of each good that was verified -Make sure all team is updated daily with changing process -Reporting consistently to my manager

Thrapston, England, United Kingdom

Responsibilities - Building the Daily Production Plan according to customer requirements -Optimal use of production capacity-Keeping goods-in journal -Printing web orders -Assigning tasks for picking team and replenishing team-Replanning quantities according to delivery priorities and capacity constraints-The production plan respects the deliveries to the client-Managing and prioritising customer orders over production capacity constraints-Permanent collaboration with production managers in order to update production capacity

Bucharest, Romania

Responsibilities: -Receiving telephone calls and recording information in the database using specific programs-Solving the requests received by the client-De-escalate situations involving dissatisfied customers, offering patient assistance and support-Collaborate with other call center professionals to improve customer service-Help to train new employees and inform them about the company’s customer management policies

Accounting And Finance

I did not finished the university as I had to move in Italy with my family.

High School Diploma, Mathematics And Computer Science, 8,81