Enforcing Policies and Accepting Responsibility:• Trained new employees on basic operations of the hair salon• Resolved customer complaints and concerns• Hired and interviewed new employeesTheoretical Knowledge:• Completed diverse research projects and statistical analysis including using quantitative and qualitative research methods • Educated on societal issues pertaining to crime and the criminal justice system• Extensive knowledge on crime theories explaining criminal behaviour as well as risk and protective factors aiding in reducing recidivismManaging Time and Meeting Goals• Being proactive and assisting team members to aid in service times and efficiency• Kept record of service and product sales for the team and assisted in meeting sales goals• Assisted new stylists in techniques and ways to assist in time efficiency