• International liaison coordinating between foreign and domestic teams (North American Advisory Community and Shared Delivery Centers in Pilsen, Czech Republic and Manila, Philippines) • Led Customer customization enablement, working with Client, Commercial, and Engineering teams to define and execute required customizations of company products for accounts ranging from $50K to $20M• Leading internal technical Subject Matter Expert (SME) on key company products• Developed and led Company internal Continuous Improvement project for Shared Delivery Centers

• Internal technical expert for KF4D Korn Ferry product • Supported internal offices and over 50 direct clients conducting their system training and onboarding, customization of product, launching assessments, serving as a resource, and providing first level technical support

• Developed mwSpaces commercial database application for historic property cataloging and maintenance• Developed in-house database applications for data collection and management • Oversaw system-wide digital services for all BCA corporate offices• Expedited technical support including server management, network and local upgrades, application account management• Facilitated project planning, contract review, cost accounting, and performance reporting for all BCA offices

• Devised all departmental forms and created process flows for all major departmental activity• Created expense reporting and timecard training materials for web-based entry portal and trained a staff of 100+ to ensure compliance with travel, timecard, and reimbursement policies • Fielded logistical management of company website, project subcontract drafts, meetings and conference logistics, Public relations department support • Executed all Accounts Payable and Accounts Receivable duties for project staff of 100+ to ensure compliance with travel, timecard, and reimbursement policies