Supporting the forward planning process and ensuring decisions made within the Digital Transformation Program are aligned to the Digital strategy and roadmap. My key accountabilities include Business case development and adoption tracking including benefit realisation.

Worked on a number of Merchant Acquiring/Payments projects including PCI-DSS, Mastercard/Visa Scheme Compliance and on introducing a new integrated POS solution to market. Responsible for process and analysis documentation, requirements elicitation, stakeholder management, and end to end testing.

Forensic Services Group - EFIMS ProjectDuring this time, I worked closely with Vendors and the Business to develop and refine a technical solution to support the process of managing items in Police custody. My responsibilities involved:• Prioritising and triaging of business requirements to ensure the solution alignment with key business objectives• Improvement of application logic to determine exhibit location at any point in time with a high level of accuracy based on detailed… Show more Forensic Services Group - EFIMS ProjectDuring this time, I worked closely with Vendors and the Business to develop and refine a technical solution to support the process of managing items in Police custody. My responsibilities involved:• Prioritising and triaging of business requirements to ensure the solution alignment with key business objectives• Improvement of application logic to determine exhibit location at any point in time with a high level of accuracy based on detailed understanding of business rules and processes• Use of Ballsamiq (Wire-framing) software to design mock-ups for User Interfaces (including screen layouts, pop-ups, and sequences) • Refinement of ‘Standard Operating Procedures’ related to the handling of Exhibit movements between storage locations and laboratories during forensic analysis• Test case preparation and execution for new software releases • Defect management and progress tracking • Assisting with Change Management documentation including Training Materials and Release notesKey Achievements:• State-wide implementation of a mobile exhibit Auditing and Management solution through the use of PDA device• Establishment of Audit and Disposal capability which provides NSW Police Officers with a simple and flexible solution to execute daily duties whilst providing comprehensive audit-log capabilities for court purposes Show less

Working on multiple projects within the Branch and Contact Centre channels within Westpac has greatly broadened my understanding of the Business Analyst role. Being involved in projects which have operated under both Waterfall and Agile project methodologies has equipped me with the insights necessary to elicit outcomes and work in a dynamic environment.Removal of cash deposit slips from Branches -Key responsibilities included conducting workshops, stakeholder engagement… Show more Working on multiple projects within the Branch and Contact Centre channels within Westpac has greatly broadened my understanding of the Business Analyst role. Being involved in projects which have operated under both Waterfall and Agile project methodologies has equipped me with the insights necessary to elicit outcomes and work in a dynamic environment.Removal of cash deposit slips from Branches -Key responsibilities included conducting workshops, stakeholder engagement, preparation of a Business Case., requirements gathering and testing of a solution which was successfully implemented across the Westpac Branch network. Unity Contact Centre Desktop - A Multi-Brand and Multi-Channel IT solution which provided Contact Centre staff with visibility of customer information (including sales leads), perform a guided identification process and easily access to the required systems to assist with customer enquiries. The solution reduced call hold times, improved efficiency and significantly increased customer satisfaction. Key responsibilities in this role included conducting As-Is and To-Be Workshops, Business Process Re-Engineering,Stakeholder engagement the and the co-ordination of Testing & Post Implementation activities. Show less

As part of the Relationship and Business Banking Graduate program, I was introduced to Commercial Banking by fulfilling the duties of a Customer Manager, Assistant Relationship Manager and Credit Analyst. My primary duties were the preparation and submission of new lending proposals, assisting with Customer inquiries and performing credit risk assessments.