Alexandra Martinez Email & Phone Number

Atlanta, Georgia, United States

● Processed 20+ customer orders daily in Oracle and Epicor, reducing fulfillment errors by 30%.● Improved order tracking accuracy by maintaining detailed inventory records.● Resolved discrepancies by coordinating with sales, shipping, and production teams.

Duluth, Georgia, United States

Successfully transferred about 14,000 employee e-files from Paycom to UKG, ensuring accuracy & confidentiality of sensitive information.Assisted in organizing & filing physical employee records.Collaborated with HR team members to streamline data entry processes, reducing processing time for employee changes by 15% within four weeks.

Bronx, Ny

● Led scheduling and task coordination for educational programs, ensuring timely completion of deliverables.● Documented project updates and maintained clear communication with stakeholders.● Streamlined workflows, improving efficiency by 20%.

● Coordinated 30+ property showings and open houses, increasing client engagement by 15%.● Organized marketing materials and managed real estate transaction documents, ensuring compliance.● Supported client relations by handling high-volume communication and scheduling.

Atlanta, Georgia, United States

Served as the primary point of contact for executives and clients, managing a multi-line phone system and professionally directing 50+ incoming calls daily to ensure seamless communication.Issued building key card for new employees/guests (using OpenScape Concierge software).Maintained organized and efficient reception and office areas, overseeing daily operations, sorting mail, and managing appointment calendars for multiple executives.Maintained organized and efficient reception and office areas, overseeing daily operations, sorting mail, and managing appointment calendars for multiple executives.

Atlanta, Georgia, United States

Provided exceptional customer support by handling 80+ inquiries daily via phone, email, and chat, resolving issues efficiently and enhancing overall customer satisfaction.Documented and tracked customer interactions in the CRM system, ensuring accurate records and contributing to continuous improvement in service delivery and response times using Ivanti Ticketing System, BackOffice HR Support, Front Office HR Support, and CMS Pay Card.Reduced customer inquiries/complaints by 9% and assist with opening new/prior customers' accounts as needed.Assist customers with Online Banking/Mobile Banking usernames, passwords, resets, and troubleshooting.

Manhattan, New York, United States

Successfully supported multiple companies on short-term contracts by quickly adapting to diverse work environments and understanding unique operational needs within each organization.Managed administrative tasks such as data entry, filing, and document preparation, ensuring compliance with company standards and enhancing operational efficiency across various teams.Coordinated scheduling and calendar management for executives and team members, facilitating effective communication and ensuring timely meetings and appointments.Developed and maintained positive relationships with clients and colleagues, providing exceptional customer service and fostering a collaborative work atmosphere in fast-paced settings.Assisted in the onboarding process of new employees by preparing orientation materials and facilitating training sessions, contributing to a smooth integration into the company culture.