Alexandra Parrish Email & Phone Number

Greensboro--Winston-Salem--High Point Area

Greensboro--Winston-Salem--High Point Area

Greensboro--Winston-Salem--High Point Area

High Point Nc

Broad Function and Objective:Create custom business solutions to match the requirements of assigned keyaccount(s) at every possible operations contact point, while identifying every opportunity to increase our sales and/or profitsPrinciple Accountability:• Develop meaningful personal relationships with key customer contacts and assigned sales rep(s) to ensure they look to your team as the primary source for any accurate HMI communications• Gain an intimate knowledge of assigned customer(s) requirements including new product set up, testing, labeling, shipment, paperwork, customer website maintenance, etc. to ensure compliance and highest level of customer satisfaction• Confirm accuracy of quote sheets, margin analyses and system set up of loads.o Coordinate with Finance on reporting accuracy• Actively pursue opportunities to improve HMI processes to match customer requirements and requests• Review weekly analysis of customer forecasts, open orders and scheduled production to ensure timely product availability fore-commerce segment of business• Review monthly inventory tracking document to ensure that we are not exceeding• our forecasted and approved inventory levels and direct actions to reduce excess inventories• Regular communication with customer-specific support team on any new customer milestones or potential issues including facilitation of weekly team meeting• Coordinate communication flow and activity between Costco ops team and otherHMI teams assigned to support Costco (product development, quality, etc.) • Regular customer visits to all operational locations:o Purchasing office, Call center, Repair shop, Logistics, etc.• Train and Supervise any staff assigned to support your key account(s)o Primary contact for problem solving and basic trouble-shootingo Communicate need for permanent work re-distribution, and coordinate immediate temporary needs for back-up, including sick days and vacations

High Point, Nc

Broad Function and Objective:Create custom business solutions to match the requirements of assigned keyaccount(s) at every possible operations contact point, while identifying every opportunity to increase sales and/or profitsPrinciple Accountability:• Develop meaningful personal relationships with key customer contacts and assigned sales rep(s) to ensure they look to you as the primary source for any accurate HMI communications• Gain an intimate knowledge of customer(s) requirements including newproduct set up, testing, labeling, shipment, paperwork, customer website maintenance, etc. to ensure compliance and highest level of customer satisfaction• Actively pursue opportunities to improve HMI processes to match customerrequirements and requests• Weekly analysis of customer forecasts, open orders and scheduled production to ensure timely product availability• Update and distribute monthly inventory tracking document, where applicable, to ensure that we are not exceeding our required, approved inventory levels• Regular communication with customer-specific support team on any new customer milestones or potential issues including facilitation of monthly team meeting• Regular customer visits to all operational locations:o Purchasing office, Call center, Repair shop, Logistics, etc.• Train and Supervise staff assigned to support my key account(s)o Primary contact for problem solving and basic trouble-shootingo Communicate need for permanent work re-distribution, and coordinate immediate temporary needs for back-up, including sick days and vacations

Train and supervise Customer Service Representatives to ensure professional levels of customer satisfaction.o Manage level work loads between CSRso Monitor call volumes to ensure maximum coverage during peak service levelso Review and analyze CRM interaction reporting of call logs for performance issues and call trends Manage order backlog in a manner that will achieve maximum shipments at maximum margins each month. Ensure timely communication of all issues or potential issues with executive operations and sales management Attend weekly Supply Chain scheduling meetings to contribute customer perspective to product cutting and release decisions Effectively communicate with Supply Chain personnel any potential changes in demand and/or constrained backlog issues Effectively communicate with Distribution personnel to ensure customer priorities are maintained. Create, maintain and review standard reports and elevate any potential issueso Constrained backlogo Quality issueso Product Life Cycle reports Ensure positive, proactive communication flow between customer service and sales management. Responsible for all formal communications to the sales force, including keeping historical records of those communications.