Alexandra Pascal Email & Phone Number

Warsaw, Mazowieckie, Poland

Masovian District, Warsaw West County, Poland

• Assist Travel Counselors on a real-time basis with questions related to client specific policies, standards in building Passenger Name Records, and questions related to the use of various technical tools and CWT standard processes.• Assist Supervisors with providing immediate feedback and coaching to develop travel counselors’ skills.• May be asked to create documents to be used for new-client rollout or refresher training sessions• Assist with instructor-led training if needed• Attend staff and training meetings for ongoing updates in the travel industry and office procedures• Helps Travel Counselors to adhere to CWT standards in delivering customer service including telephone and email etiquette• Get knowledge of additional GDS and Desktop and a deep knowledge of client’s policy and procedures.• Provide internal training for the team – GDS/ policy/ticket exchange. (Galileo/Sabre GDS)

Warsaw, Masovian District, Poland

Warsaw, Masovian District, Poland

• Consulted with clients over the emails and phones and provided appropriate information regarding travel services routes reservations schemes and other available services. (Air, Hotel, Car Reservations).• Arranged client approved travel plans through network of reputable vendors• Managed client inquiries and kept them updated on progress through a range of communication channels• Minimized stress on clients associated with travel arrangements• Managed daily office correspondence• Generated refunds and follow up for results, processed exchanges.• Providing support on fares and charges• Collaborate with hotels, airlines, car dealers to obtain better fares for the clients.

Warsaw, Masovian District, Poland

• Responsible for developing own portfolio of customers.• Collecting all the information required to create a request for an estimate. • Writing accurate & informative sales reports and documentation. • Contacting prospective clients by phone and email. • Identifying the customer's needs.• Dealing with a diverse range of clients in the private and the public sector. Evaluating competitor activity and developing appropriate responses. • Attending sales appointments at clients premises.• Cold calling potential clients via telephone or personal visit. Making appointments to meet new and existing clients.• Manage the inward and outward delivery of goods and maintain an account of stocks