Alexandra Thomas Email & Phone Number

Seattle, Wa, Us

Redmond, Washington, United States

Issaquah, Washington, United States

Responsible for the leading the operationalization, build, launch and maintenance of new and relaunched Mission Critical Experiences in the Enhanced Solutions Unified Support offerings portfolio including Support for Mission Critical, Unified Enhanced Response, Azure Rapid Response, Cybersecurity Enhanced Solutions delivered by DART (Detection and Response Team) and more.-Recipient of FY22 Q4 Offerings, GTM & IP Management Award - 110 Percent Award for work on Unified Enhanced Response and Unified Support contract service descriptions.

Issaquah, Washington, United States

Responsible for the leading the operationalization of the new Unified Enterprise Support offer through build, launch and stabilization across all workstreams. - Recipient of Support Accelerator Award, Q4 Fy2021- Recipient of MCAPS Core Finance Impact Award, Q2 Fy2022- Recipient of ESSO Individual Achievement Award, Q2 Fy2022

Redmond, Washington, United States

Driving strategy for the Performance Offering in Microsoft Unified Support.As the as the Performance Offering Lead in the Offering Design and Management Team of Offerings, GTM and IP Management in the Customer Experience and Success organization (CE&S), responsible for the offering design and management of the highest level of support offered to Microsoft's medium to large enterprise customers in Microsoft Unified Support Solutions.Develop and design Support Services offerings to maximize customer value and offer differentiation including landing and delivery around the globe.Exemplify the voice of the customer in designing the Unified Solutions Support model, as well as in delivering a value support offering to every single organization in the world.

Greater Seattle Area

Manage a global contracting support program available 24/5 to the Microsoft Services sales field. The team of 12 performs various contracting support tasks, from managing and retrieving soft copies of executed agreements to reviewing nonstandard contracts and supporting negotiations with customers. As a Tier II Contract Manager and project lead, handle all escalations, support the negotiation of the terms and conditions of services agreements, draft service contract language, perform contractual risk assessments, clarify ambiguous terms to the field and Ops and route issues to the appropriate teams.Create all analytics to provide accurate real-time metrics and insights.Collaborate on designing implementation of subcontractor business control and operational processes and work flows. Manage team reviewing subcontractor requests for compliance with business rules and goals including escalations. Lead team inventorying and reviewing all existing service agreement to document all nonstandard terms and conditions and compliance requests including designing program wind-up and future maintenance.Conceived and produce monthly newsletter to market Services Contracting Office to the field providing readiness updates and education to build partnerships with other teams across organizations and drive CCM strategic goals.Create and edit collateral and training documentation for field. As project lead on Microsoft Premier Service Business Rule Review project, draft documentation, design process flows, scripts and reporting including quarterly reports, Power BI dashboard, weekly and monthly communications to Premier business owners, stakeholders and worldwide area service leads. Coordinate review and approval process directly with worldwide area service leaders and make approvals in internal tools. Manage escalations from sales field and customers up to high level services sales, offerings, pricing, compliance and operations management.

Redmond, Washington

Co-manage a global contracting support program available 24/6 to the Microsoft Services sales field. The team of 10 performs various contracting support tasks, from managing and retrieving soft copies of executed agreements to reviewing nonstandard contracts and supporting negotiations with customers. As a Tier II Contract Analyst and Regional team lead, handle all escalations, support the negotiation of the terms and conditions of services agreements, draft service contract language, perform contractual risk assessments, clarify ambiguous terms to the field and Ops and route issues to the appropriate teams.Co-created and produce monthly newsletter to market Services Contracting Office to the field, report on request analytics and provide readiness updates and education.As project lead on Microsoft Premier Service Business Rule Review project, draft documentation, design process flows, scripts and reporting including quarterly reports, Power BI dashboard, weekly and monthly communications to Premier business owners, stakeholders and worldwide area service leads. Coordinate review and approval process directly with worldwide area service leaders and make approvals in internal tools.

Greater Seattle Area

Manage a team including contract managers, contract analysts SharePoint administrators and associate contract analysts in two countries as part of a global contracting support program available 24/5 to the Microsoft Services sales field. The team of 12 performs various contracting support tasks, from creating and managing a library of almost two thousand contract templates in 75 languages, managing and retrieving soft copies of executed agreements to reviewing nonstandard contracts and supporting negotiations with customers. Responsible for weekly, monthly and quarterly project reporting to customer and internal stakeholders including Microsoft Business Intelligence (BI) dashboard providing real-time metrics and insights. Created quarterly business reports for project. Co-designed and built prior weekly Microsoft BI dashboard to provide maximum visibility on project SLAs and analytics. Train contract managers, analysts and associate analysts in contract law, Microsoft policy and procedures and project management. Create and oversee all training materials and documentation. Co-created and produce monthly newsletter to market Services Contracting Office to the field, report on analytics of requests and provide readiness updates and education.As project lead on Microsoft Premier Service Business Rule Review project, draft documentation, design process flows, scripts and reporting including quarterly reports, BI dashboard, weekly and monthly communications to Premier business owners, stakeholders and worldwide area service leads. Coordinate review and approval process directly with worldwide area service leaders and make approvals in internal tools.

Bellevue, Wa

Manage a team of four associate contract analysts in two countries as part of a 10-person global contracting support program available 24/6 to the Microsoft Services sales field. The team of 10 performs various contracting support tasks, from creating and managing a library of almost two thousand contract templates in 75 languages, managing and retrieving soft copies of executed agreements to reviewing nonstandard contracts and supporting negotiations with customers. Responsible for weekly, monthly and quarterly project reporting to customer and internal stakeholders. Created quarterly business reports for project.Train associate analysts in contract law, Microsoft policy and procedures and project management. Create and oversee all training materials and documentation. Co-created and produce monthly newsletter to market Services Contracting Office to the field, report on analytics of requests and provide readiness updates and education.As project lead on Microsoft Premier Service Business Rule Review project, draft documentation, design process flows, scripts and reporting including quarterly reports, BI dashboard, weekly and monthly communications to Premier business owners, stakeholders and worldwide area service leads. Coordinate review and approval process directly with worldwide area service leaders and make approvals in internal tools.

Bellevue, Washington

Manage a team of four associate contract analysts in two countries as part of a 10-person global contracting support program available 24/5 to the Microsoft Services sales field. The team of 10 performs various contracting support tasks, from creating and managing a library of almost two thousand contract templates in 75 languages, managing and retrieving soft copies of executed agreements to reviewing nonstandard contracts and supporting negotiations with customers. Responsible for weekly, monthly and quarterly project reporting to customer and internal stakeholders. Created quarterly business report for project. Co-designed and built a weekly Microsoft Power Business Intelligence (Power BI) dashboard to provide maximum visibility on project SLAs and analytics. Trained associate analysts in contract law, Microsoft policy and procedures and project management. Created and oversaw all training materials and documentation.Received company-wide annual award for above-and-beyond level of performance and leadership.

San Francisco, Ca

Responsible for full-range of administrative functions for forensic accounting firm. Updated databases and generated specialized spreadsheets. Performed research. Prepared engagement letters and maintained contract records. Executed AR/AP transactions and managed multi-line phone system. Responded to client billing inquiries. Litigation support assistance. Arranged travel and managed calendars for partners and associates. Ordered supplies and maintained inventory. Coordinated personal appointments.

Sacramento, California Area

Edited and conducted cite checking on articles on national security, defense, intelligence and military law.

Legal research. Edited and conducted cite checking on articles on constitutional, national security, defense, intelligence and military law.

San Francisco

Responsible for full-range of administrative functions for forensic accounting firm. Updated databases and generated specialized spreadsheets. Performed research. Executed AR/AP transactions and managed multi-line phone system. Responded to client billing inquiries. Litigation support assistance.

Sacramento, California

Wrote legal petitions and assisted staff attorneys with due process compliance for the involuntary administration of psychotropic medications to inmate-patients under permanent injunction in Keyhea v. Rush, 178 Cal.App.3d 526 (1986). Attended and represented the CDCR in Keyhea hearings at CDCR facilities. Managed cases and expert witness preparation. Legal research and preparation of legal position memorandum distributed to all institutions within department.

Sacramento, California Area

Contract Administration: Responsible for assisting with contract management and administration in accordance with company policies, legal requirements, and customer specifications. Contract review and modification; prepared briefing memos regarding engineering services prime and subcontracts with private and public entities. Prepared subcontracts for review. Requested and verified insurance certificates. Researched Colorado mechanic lien law for presentation to regional offices. Maintained Microsoft Outlook contract and insurance certificate databases. Maintained contract documentation and provided information to office and project managers.Licensing and Corporate Filings: Applied for and maintained business licenses for corporation in over 100 cities and counties in Utah, California, Nevada, New Mexico and Colorado. Applied for and maintained corporate filings in 8 states. Created license and filings database.

Portland, Oregon

Resource Management: Managed consulting resources scheduling and time and expense entry for approximately 195 professional services consultants. Schedule administrator. Coordinated professional services management meetings including report preparation. Created all prior period adjustments and resolved held-back revenue issues for timely revenue recognition. Enterprise Performance Management (EPM) PeopleSoft 8.0 and 8.8 EPM Administrator: Acted as user administrator tester and upgrade champion. Represented business unit for system development testing and upgrades. Identified and resolved revenue processing issues. Trained staff on system and company procedures.

Portland, Oregon

Professional Services Sales: Coordinated and booked all business unit professional service sales; prepared and executed letters of engagement and statements of work. Maintained unit contract library. Obtained all internal approvals and Sarbanes-Oxley compliance documentation from client. Prepared management pipeline reports. Resource Management: Managed resources scheduling for 45 professional services consultants. EPM PeopleSoft 8.0 and 8.8 EPM AdministratorRevenue Management: Responsible for unit consulting revenue including fee verification. Coordinated management held-back revenue meetings and reports. Assisted with bookings and delivery forecasting and revenue reporting; assisted with aging and collections.

Portland, Oregon

Professional Services Sales: Coordinated professional services sales process from start to finish. Resource Management: Managed resource scheduling for 30 professional services consultants. Planning Business Unit (PBU) PeopleSoft 8.0 and 8.8 Administrator

Portland, Oregon Area

Sold and drafted professional services contracts and managed client satisfaction reviews and scheduling for 30 consultants. Prepared consulting schedules, management reports, participated in management meetings.

San Francisco Bay Area

Responsible for full-range of administrative functions for forensic accounting firm. Updated databases and generated specialized spreadsheets. Performed research. Executed AR/AP transactions and managed multi-line phone system. Responded to client billing inquiries. Litigation support assistance. Reviewed and maintained office supply inventory. Arranged for equipment and facility maintenance and repair. Performed personal assistant tasks, include travel and event planning. Quickly and efficiently reviewed extensive amount of unorganized files. Recommended and launched valuable e-mail backup system.

Greater Los Angeles Area

Assisted five publicists with client management. Coordinated client participation in media projects and activities. Attended interviews and events with clients. Responded to press requests, prepared clip files, and distributed press kits and related correspondence. Trained other interns.Selected to assist Managing Publicist at major events, including Tonight Show and film premiere.

San Francisco Bay Area

Performed various account administration processes as directed by Account Executives, Account Manager, and Managing Partner. Participated in redesign and updated content of company and client website. Prepared and modified media lists and generated concise press releases. Developed promotional materials for clients. Arranged on-air promotional campaign with radio station representatives.Suggested innovative marketing concepts that were utilized in project for prominent client.

San Francisco Bay Area

Planning, production, and public relations for cultural events; distributed tickets and assisted visitors. Set up of performer green rooms and events, including catering. Prepared mailing for members and press using mail merges and media/member databases.

Juris Doctor, Law, Concentration In Criminal Justice

Activities and Societies: McGeorge Health Law Association member. Study Abroad: Studied Human Rights Law under Supreme Court Associate.

Bachelors Of Journalism, Bachelors Of Arts, Magazine Journalism, Art History

Activities and Societies: GPA 3.45. University Honors Spring and Fall 2002, Spring 2001. Alpha Phi Sorority, Director of Philanthropy.

Certificate, Product Strategy

Module 1 – Understanding Product Strategy Module 2 – Analyzing Product Opportunities Module 3 – Discovery and Requirements Definition.

Professional Development Technology, Networking, Social Media, Marketing, Design Thinking