Alexandra Secan Email & Phone Number

London, England, GB

London, England, United Kingdom

• Working in partnership with the Leadership Team and Managing Director on related operational strategies
• Supporting Leadership and drive adoption of the company's Mission, Vision and Values to the wider team
• Overseeing personal OKRs and support in delivering business OKRs
• Collaborate in creating, implementing and running the quarterly meetings, special projects and OKRs
• Being responsible for the success of special projects Team and Department support
• Supporting Employee… Show more Working in partnership with the Leadership Team and Managing Director on related operational strategies

• Working closely with our CEO to help set their strategic priorities, identifying opportunities to allow NXT LVL PZA to achieve its business objectives.
• Track high priority initiatives for the CEO to identify any/potential obstacles
• Assuming responsibility for cross-functional organisation-wide projects or initiatives
• Act as a key point of contact between the senior team and the rest of the business, playing a pivotal role in articulating expectations
• Looking after… Show more
• Looking after accounts payable and reconciliation

London Area, United Kingdom

• Acted as the liaison between the Managing Director and other executives, team members, and stakeholders to ensure consistent communication
• Standardize and synthesize data from different sources and distil them to core metrics that support decision-making, assess performance of core operations and drive execution against priorities
• Overseen key initiatives from development through successful execution under the guidance of departmental heads
• Assisted and communicated with… Show more
• Assisted and communicated with executives in decision-making, operational management, and initiative implementation.
• The main operational point of contact within the company and work across all business functions to create, streamline and optimise operational processes such as onboarding, offboarding of staff, integrations, finance.

London, United Kingdom

• Operations
• Evaluated the business processes within Forward upon joining and implemented process improvements across multifunction. Examples include, streamlining the onboarding process for Investments and employees.
• Completed ad hoc projects around performance for the CFO, data gathering, providing insights in a structured report. Examples include time management, workforce management analysis.
• Managed the entire OKR process for Forward, from training of new starters on OKRs… Show more Operations
• Managed the entire OKR process for Forward, from training of new starters on OKRs, goal setting and evaluating performance against KPIS – led at company offsites.
• Cost analysis of all operational areas for Forward, resulting in an annual of £30,000 included tooling, system reviews and efficiency measures

Birmingham, United Kingdom

• Created residential training programmes for students. A heavy requirement on project and budget management to set up and coordinate the delivery of three residential training programmes per annum.
• Manage programmes from development to delivery, including logistics, speaker management, material production and venue management
• Manage relationships with internal and external stakeholders
• Budget planning and management (£400k)
• Bookkeeping: coordinate all incoming and outgoing… Show more
• Bookkeeping: coordinate all incoming and outgoing payments

• Post Exceptions Team Supervisor and Self Employed Contracted Supervisor August 2013 – 2017Enhanced Customer Service Advisor March 2011 – August 2013Data Entry Administrator August 2011- March 2011CAFCASS National.
• Promoted two job levels in two years, given responsibility for leading 15 team… Show more Post Exceptions Team Supervisor and Self Employed Contracted Supervisor August 2013 – 2017Enhanced Customer Service Advisor.
• Promoted two job levels in two years, given responsibility for leading 15 team members.
• Managing the Post Exceptions Team and Cal Centre Team through project phase to permanent implementation.
• Writing processes for Post Exceptions and Call Centre Project Teams.
• Using M.I.S. reports to monitor KPI’s, quality of work, absence, punctuality and fluctuations. Carrying out disciplinary meetings.

Birmingham, United Kingdom

• Liaising with food and equipment suppliers, checking deliveries and raising invoices/purchase orders
• Working closely with security staff for weekend events including liaising with police when required.
• Writing incident reports where required on weekend events, informing restaurant and area managers.
• Managing the day to day activities of a busy restaurant including a team of waiters, kitchen and bar staff.
• Monitoring of customer service, food quality and production… Show more
• Monitoring of customer service, food quality and production times.

Birmingham, United Kingdom

• A Latin-American restaurant and cocktail bar in the Arcadian Complex, Chinatown, Birmingham City Centre.
• Managing the day to day activities of a busy restaurant including a team of waiters, kitchen and bar staff.
• Monitoring of customer service, food quality and production times.
• Close inspection of food and hygiene standards, recording and reporting key information.
• Aiding restaurant manager with the production of financial and administrative reports.
• Creating… Show more A Latin-American restaurant and cocktail bar in the Arcadian Complex, Chinatown, Birmingham City Centre.

West Midlands

• Render complete and accurate interpretations without altering or omitting anything stated
• Respecting the confidentiality of all clients while remaining impartial and unbiased.
• Maintaining a professional demeanour, demonstrating courteousness and always using an appropriate tone of voice for the situation.

Wolverhampton, United Kingdom

• A large catering company specialising in sports stadia and events catering.
• Providing match day food service to directors of Wolverhampton Wonderers and Aston Villa FC
• Taking food and beverage orders, ensuring customers are served in a friendly and timely manner.
• Responding to ad-hoc requests/changes in service, working flexibly where required.
• Updating chefs on the arrival of key guests and bespoke requests.
• Working at addition events including banquets, club… Show more A large catering company specialising in sports stadia and events catering.

Wolverhampton, United Kingdom

• A busy Italian restaurant in the heart of Wolverhampton.
• Maintained excellent relationships with customers, key business clients and staff.
• Recruiting, scheduling, guiding, supervising and training staff.
• Making rapid key decisions, solving problems concerning menus, customers and staff.
• Monitored and overseeing purchases, menus, staff, and payroll.
• Carrying out disciplinary meetings regarding absences, punctuality, competency and conduct.

Ba (Hons) 2.1, International Hospitality Management And Events And Venue Management

Activities and Societies: • Modules include: Strategic Management, Hospitality Business, Marketing Perspectives, PR and Sales and Event.

Baccalaureate Exam: Maths A (92.5%), Economy Of Enterprise A (97%), English A (100%), Sports A (97%), Accountancy Specialisation