Alexandra Spano Email & Phone Number

Rosenberg, Tx, Us

● Directing rehab services operations, such as staff interviews, orientation, performance appraisals, employee development and supervision.● Scheduling rehab therapy staff.● Ensuring that the rehab services being provided are appropriate to the scope and level of care for the patients beingserved.● Fostering interdisciplinary collaboration to ensure quality and efficient service delivery.● Serving as a liaison between the Rehab Therapy department and the Community Director to further clinically developstaff, service and/or rehab program.● Actively promoting professional development, education and competency of rehab staff.● Demonstrating awareness of department’s needs and assisting with daily operations.

Katy, Tx

➤ Strategically guided 40+ orthopedic patients per week through safe functional activities per POC/regulations.➤ Documented patient activities, assessed performance, and provided education to clients to increase progress.➤ Determined energy demands, muscle involvement, joint actions, and injuries to prevent emergencies from occurring.➤ Created comprehensive workout and nutrition plans for patients and motivated patients during their training sessions.➤ Ensuring patients trained safely with proper form/technique and used in-depth knowledge to answer any questions.➤ Successfully built a positive/trusting relationship with patients and researched new exercise techniques and trends.➤ Performed physical assessments utilizing BMI tools and observed patient movement patterns for muscle imbalances.➤ Ensured the effective use of equipment, maintained hygiene/safety, and consulted with instructors to advance skills.

Houston, Texas, United States

Plan, develop, organize, implement and direct day-to-day functions of 6 clinics to ensure compliance, efficiency and patient satisfaction. Manage staff performance including supervising, coaching/counseling front office and clinical staff daily and interviewing and training new staff Address issues raised by Surgeons, APPs, Clinical Staff, Front Office and patients and seek out appropriate leaders or partners to problem solve and process improve Develop and implement process improvement workflows to increase clinic efficiency and employee productivity Conduct monthly site visits to ensure Quality and Safety compliance Monitor, ensure, and execute clinic expenditures with proper budgeted order management Ensuring processes meet legal requirements and communicating with new supplier and service contractors. Strategically collaborating with other leaders to promote patient satisfaction and retention processes.

Katy, Tx

➤ Assessing schedules, billing information, and project progress to ensure goals are being achieved in a timely manner.➤ Spearheading all aspects of pulmonary rehabilitation to improve patient lives with a patient load of 40+ per week.➤ Organizing marketing events/fundraisers to procure a consistent number of customers and ensure targets are met.➤ Selling value services to increase retention, training new employees, and performing medical device training.➤ Continuously analyzing data, maintaining inventory, supervising employees, and resolving complex problems.➤ Ensuring processes meet legal requirements and communicating with new product suppliers to land profitable deals.➤ Strategically collaborating with other departments to create coordinated plans for business growth opportunities.➤ Effectively implementing safety guidelines along with maintaining records of patient demographics/health history.

Tustin, Ca

➤ Successfully designed marketing campaigns and reviewed results from campaigns to implement improvements.➤ Increased reservations by over 30% during the holiday season by implementing customer loyalty programs/incentives.➤ Continuously tracked over 50 wellness memberships to efficiently confirm accurate and up-to-date account charges.➤ Conducted specific inventory checks on a regular basis and maintained updated inventory records to meet store needs.➤ Developed and managed relationships with customers by communicating service features and selling various products.➤ Trained and developed associates to ensure they continued to provide outstanding service and represent brand standards.➤ Oversaw vendor negotiations, financial reviews, website development, bookkeeping, and customer service initiatives.➤ Effectively ensured compliance with established city, state and federal guidelines in order to maintain operational status.

Nashville, Tn

➤ Consistently processed/resolved 10 product complaints on a weekly basis to improve customer service results.➤ Prepared 30+ requisition orders per day to buy replenishment stock, equipment, and services for the company.➤ Compiled inventory reports detailing the quantity, value of materials, and equipment to determine reorder levels.➤ Recommended improvements to boost performance and coordinated with professionals to implement changes.➤ Developed requirements/standards, discovered the most cost-effective shipping modes, and forecasted inventory needs.➤ Planned and implemented new supply chain optimization projects and analyzed data to identify problematic areas.➤ Organized daily back-order reports for the team to improve communication and aid with inventory substituting.➤ Created processes and methods to gather supply chain data and fostered trusting relationships with vendors/suppliers.

➤ PTA – Revolve Physical Therapy – 01/2021 to 01/2022➤ Fitness Consultant – Orange Theory Fitness – 05/2018 to 10/2018

Bachelor Of Science (B.S.), Supply Chain Management

Activities and Societies: Sigma Kappa

Associate Of Applied Science, Physical Therapist Assistant

Physical Therapy Assistant Program