Alexandra Ware Email & Phone Number

St Leonards, New South Wales, Australia

Sydney, Australia

* Conduct business process reviews, optimising tech services to create value for both internal and external stakeholders; recommend and implement process improvements. Develop project plans which consists of defining implementation plans, requirement gathering, specifications, change management, user acceptance testing and training.* Develop mapping of new to business operating systems through migration from legacy data base. Integral to the delivery of pre-launch to Global Maintenance System platforms. Creating and developing workflow processes/ user manuals for internal and operational teams.* UAT/ MTF troubleshooter. Launch of new client programs, project delivery and enhancements for business online and backoffice of content display and functionality. Deliver user exp testing on client projects, testing, go live/ production releases of product.* Development of MTF testing requirements and execution.* Coordinator of team prioritisation. Managing escalations. Ensuring team goals and deadlines are met and reported weekly, producing outcomes/ deliverables of team work pipeline.* Experience in operation of maintenance systems, ticketing management, Rally, Confluence, JIRA, Lotus Notes. Record keeping, project management and ticket raising apps.* Coordinate internal teams launching content for digital promos. Publishing reward offers on client sites and internal maintenance systems. Managing maintenance of content online and backoffice operating systems.* QA reporting, maintaining low error rate for quality accuracy across all client portfolios in regards to financials and display online.* Running team training sessions. Ensure knowledge gaps are being filled. Running quarterly refresher courses, keeping accuracy levels high.* Project support and coordination, successful and timely launch of new programs and business lead projects. Key advisor and collaborator with project leads, developers, digital departments, UX and CX teams through the business.

Sydney, Australia

• Managing artworks for promotional communications of our rewards clients, liasing with Product Management team, Marketing Departments, suppliers and direct to client relationships.• Responsible to provide planned content of promotional pieces to increase merch redemption volumns & engage customers.• Set up and maintenance of merchandise online and offline across all categories and client rewards and loyalty web sites.• Managing sales reporting and present current high rev/ aspirational brands to enchance redemptions and attract new customers. Run client direct reports showing the results of current promotions (units redeemed, total rev and margin made) during promotional period.

Sydney, Australia

• Managing artworks for promotional communications for our rewards clients, liasing with Product Management team, Marketing Departments and suppliers.• Assisting with the set up and maintenance of merchandise across a broad range of categories from technology and toys to homewares and appliances.• Responsible for various marketing and administrative tasks including the set up of new products and pricing, collation of product imagery and copy for catalogues and websites plus filtering supplier feedback and gaining sign off.• Managing sales reporting as well as communication between warehouse and customer service areas.

Sydney, Australia

• Managing the New Zealand Order Admin/Fulfilment role for all Pinpoint NZ customers and orders, including liaison and maintaining the day to day contact and relationship of NZ Suppliers.• Manage manual order redemptions and outputs of key loyalty and rewards clients• Client invoicing/ invoice reporting.• ROI (Return On Investment) and Google Analytics reporting and analysis.• Create and develope processes for NZ order fulfillment as orders are placed remotely from Australia to NZ suppliers.• Manage internal department requests with regards to Fulfilment, Aged Order and Operational teams for global product sourcing programs.

Sydney, Australia

• Monitoring consistency of models being fulfilled within their contractual SLA • Supplier investigation for stock availability on aged orders. • Internal liason with Admin/Purchasing and Marketing teams of any model issues.• ETA Requests, Delivery Issues, Product Problems, • Returns enquiries and product issue resolution

Education record

Education record

Education record