Scott Gerstein Email & Phone Number

St. Louis, Mo, Us

O'Fallon, Missouri, United States

Drive strategy and solutions forward by consistently using innovation and problem solving. Work closely with the product team, developers and testers to identify user, data and system needs in the design of new or enhanced solutions. Conduct research to analyze information and data needed for requirement development. Collaborate with all project stakeholders to write quality complete high level product requirements using the Agile methodology. Partner closely with development teams to create and execute detailed functional requirements in order to ensure business objectives are met and functional, high quality product is delivered in a timely manner. Foster a culture of dedication, teamwork, problem solving and continuous improvement.

St Louis, Missouri, United States

Work with business stakeholders to analyze business operations and recommend solutions to align individual business functions with organizational goals. Understand the structure, policies, and operations of an organization, and recommend solutions to improve general business processes and planning. Compile, analyze, interpret, and present complex data related to current and future operation. Create reports, charts, graphs and presentations to aid in proposing new strategies for successful business changes. Develop project estimates by identifying phases and elements, personnel requirements, and costs. Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis.

Greater St. Louis

Lead business analyst for five large agile projects migrating multiple teams to a more modern system, met with the stakeholders to produce the current state of process flows in the old system, created mock ups for new documents to be used while creating the future state road map for the new system, determined the business requirements needed to achieve sign off and approval from both the business and technical teams, created a document library for a more streamlined approach for similar projects, assisted other product owners with their projects in the pipeline.

Greater St. Louis Area

Bench Coordinator, Team Manager – conducted weekly stand-up meetings to help organize theteam, provided guidance to other consultants while they were between engagements andacted as a business analyst for several projects.Rabo AgriFinance – completed a project aimed at organizing vendor contracts for thenumerous departments in the North American region.Charter/Spectrum – Project Manager, Business Integration - managed a project intended toimplement the next generation of service in multiple regions, this project provided a singleservice to many regions in the US from the multiple systems that had supported these regions,organized and led discussions with multiple people from many different teams to support theproject, hosted daily support team phone calls with the team in the field as they workedproblem tickets and created a tool that tracked the number and severity of trouble incidentsthat was sent to upper management.Royal Canin – Technical Analyst - served as the business/technical analyst for seven projectson the Digital Finance team, collected and reported the business requirements in Excel aftermeeting with all of the subject matter experts, created user stories for all of theserequirements to help the IT team understand what exactly was needed, used Visio to producethe process flows for all of the new projects, created mock ups for new documents to be usedfor several of the projects and achieved client sign off and approval for all of the projectsinvolved.

Greater St. Louis Area

Led five contractors and mentored them to become full-time employees. Worked as thesecond line of support for the help desk creating and answering tickets in Jira. Subject matterexpert for the new MasterCom network communication and dispute case managertools, assisting with customer and in-house training. Presented complex information fromdevelopers to outside resources making it easier for them to understand, and in turn gaveinformation from our members back to the development team. Managed relationships and acted as a liaison with contract workers by training and answering questions. Maintained all MasterCom reporting for customers requiring processing. Responsible for submission of exceptions, including chargebacks, SAFE requests, outgoing and adjustments. Researched, analyzed, managed and responded to problem tickets. Supported other departments, including overnight and weekend assistance, with release validations.► Led team in developing procedures for onboarding a new employee, cutting the time in half from almost a month to under two weeks.► Appointed as Subject Matter Expert (SME) for the new MasterCom and DCM tools. Directly provided guidance to customers (banking institutions) and conducted in-house training.► Streamlined the procedure to ensure accurate and speedy processing of MasterCom items, saving five to seven minutes per 100 items.

Greater St. Louis Area

Prepared forecasts for various debit and pre-paid groups and maintained the headcount accuracy by working with the managers of Finance and HR. Managed contractor purchase orders, creating and maintaining their accuracy each month. Completed the timesheet metrics report monthly. Managed numerous system projects for the debit team, including managing the Business Recovery Plan, putting together reports for senior management on short notice and updating quarterly reports. Assisted other group members in different areas as a back-up.► Developed Business Recovery Plan and updated annually, ensuring the company was prepared for natural disasters and cyber and terrorists attacks.

Greater St. Louis Area

Balanced daily MasterCard Debit reports and applied the results to the DDA. Calculated daily and monthly fee reports, including monthly accounting entries.► Created the procedures for the Reconciliation Analyst position, which were used as the model for the other team member roles, making it easier to cross train and onboard new employees.

Greater St. Louis Area

Auditing automotive dealership floorplans including: working with dealership personnel to reconcile vehicles; traveling 80% of the time; maintaining professional and positive working relationships with our clients; and providing general audit information to our dealerships and their personnel.Hired by Mercantile Bank, acquired by Firstar Bank, and then by U.S. Bank.

Greater St. Louis Area

Hired by Mercantile Bank, acquired by Firstar Bank and then by US Bank.

Greater St. Louis Area

Hired by A.G. Edwards and Sons, Inc., which was acquired by Wachovia Securities. Ultimately acquired in 2009 and legally changed name to Wells Fargo Advisors.

Bachelor Of Science (Bs), Business Administration And Management, General

Master Of Business Administration (M.B.A.), Business Administration And Management, General