Alexandra West Email and Phone Number

Managing the branch and warehouse. Liaising with various suppliers, Accounts Manager, account holders and everyday customers.

Helping businesses to monitor the Customer Service levels in their stores.

In my role here was twofold. Aside from operating and maintaining the store, I was involved in the Healthy Life Program. This program requires working closely with the Regional Rep in building and maintaining friendships with Health Professionals with the vision to provide their clients the Ultimate Sleep Solution.HighlightsDesigned leaflets and cold called to local hoteliers and caravan parks in the pursuit of increasing sales.Devised and displayed a poster to advertise a promotional offer with a Health Professional of choice.

After only 9 months working as a full-time employee for this company I was promoted to Store Manager. In March 2009 my Easy Living store was changed to Everyday Living and Sleep City combined after a company merger. During this time I was liaising with various outside companies to refit the store.In May 2009 I transferred to the Highpoint store where I achieved 33% over my stores target for the year.I was then transferred to one of our newer stores in Geelong, where sales had not been as high as expected. It was in the company's best interest that my knowledge, experience and work ethic be used to turn the store around. HighlightsConsistently exceeding customer expectations.Implementing store layout changes to allow a more customer friendly tour of the store.Being called upon to train other teams in the usage of new computer system.0.5% variance at stock-take.Effectively mentored team members with the view to promotion.Helping set up and run quarterly warehouse sales of discontinued stock.Setting up spreadsheets on computers to effectively record the teams KPI'sHabitually stayed within expense budgets.

Impressed by my constant target achievements I was made full-time for the Christmas period. Whilst working for this company our service standards were monitored through a Customer Care program. I scored 98%

Scope is a disability organisation in England and Wales whose focus is people with cerebral palsy. Scope operated a retail outlet as a means to raise funds and awareness.During my role here I planned and initiated my store’s participation in Scope’s 50th birthday celebration. I organised Rik Waller (from UK Pop Idol) and a local DJ to come to our store and cut a birthday cake. I also arranged for the local press to cover the event and I prepared the catering for this occasion.For an extra fund-raiser at Christmas time I designed and put into action “Letters from Santa”.

Starting as a bar stewardess I quickly achieved the skills required to be promoted to a Team Leader. This entailed training new staff in all aspects of bar work. I was required to have great product knowledge and build relationships with regular customers.

Basic shop duties of re-stocking shelves and serving customers led to a more responsible role of Supervisor when the store started opening on Sundays.