Learning Consultant - Salesforce Marketing Cloud
Sydney, Australia
At its essence, my work as a Learning Consultant was software training, pivoted on a crucial understanding of marketing strategies across every industry to deliver best practise training in the relevant context. Discover:- Present key concepts in a structured, concise, and engaging manner in an effort to clearly define the problems to be solved- Consult with the client services team, including executives- Provide strategic thought leadership around defining training goals, and the resulting needs assessment- Prepare and present scope of works documentation in consultation with Training Account Executives Develop:- Design curriculum templates as building blocks for future customization- Design custom training modules for client engagements based on their utilisation of the Salesforce Marketing Cloud software and their expressed needs- Design curriculum for new classes and/or continually improve existing contentDeliver:- Travel to client sites and deliver high-caliber in-depth training- Train on complicated content and make it clear, actionable, and relevant to each client- Manage expectations, provide escalation paths, and document resolution of any issues that arise in training sessionsOperations:- Build and manage external relationships with customers, subcontractors and partners, as well as internal relationships with account managers, technical and marketing services teams, product advocates, and fellow instructors - Act as liaison for new Marketing Cloud courses to be released and prepared by subcontractors- Embrace the role of subject matter expert- Deliver Salesforce University Curriculum on a relief basis - Embrace special projects as necessary