Alex Salgado Email & Phone Number

Carterton, GB

Oxford, England, United Kingdom

Oxford, England, United Kingdom

Gloucester, United Kingdom

- Visitor Experience: supporting the Visitor Experience Team across Gloucester Guildhall, Blackfriars Priory, Tourist Information Centre and Museum of Gloucester, ensuring a high level of customer service.- Events: Assisting with event preparation, delivery and venue reset.

Ashby De LA Zouch, Leicestershire, United Kingdom

- Delegate Management: handled delegate logistics for 60 to 1,000 people, in 10+ events in the UK, Europe and the USA, ensuring a seamless experience.- Project Management: managed a wide variety of events (congresses, advisory boards, exhibitions, etc.) ensuring they met client guidelines and Healthcare Compliance Codes. Prepared budgets and reconciled.

Meriden, West Midlands, UK

- Account Management: responsible for clients’ portfolios, bidding, booking and managing more than 50 events, with recognised service quality levels and excellent feedback from clients.- Process Redesign: reviewed and streamlined back office processes, establishing new procedures to improve the team’s response and service quality.

Condeixa-a-Nova, Portugal

- Visitor Experience Management: created and edited content for the exhibition and support materials. Implemented daily routines to review and act on visitors’ feedback, making changes and testing new approaches, which had a positive impact on the visitor experience.- Created Interpretation Content inc. Guided Tours and Learning Strategy. Led tours myself.

Lousã, Portugal

- Managed over 25 people across 4 business units: Bar & Events, Ceramics, Gardening, Dry Cleaning.- Led teams through process review and redesign, implementing new standards of service.- Designed and implemented new marketing strategies, including the launch of a new product distribution service.

Coimbra

- Customer Service: worked in a fast-paced customer service team, handling till work, processing refunds and returns and managing customer claims.

Coimbra E Região, Portugal

- Department Assistant: worked to sales KPIs, managed stocks, orders and visual merchandising, and coordinated a team of 8 people.- Customer Service: worked in a fast-paced customer service teams, handling till work, processing refunds and returns and managing customer claims.

Lisboa, Portugal

- Event Management: managed logistics for 5 national conferences and congresses, from 200 to 7,000 people.- Responsible for coordinating the onsite support teams to all public facing roles at congresses.Projects I worked on:- XXI Regional Congress of ISBT (200 pax, Lisbon, 2011)- XX Congress of EADV (7.000 pax, Lisbon, 2011)- II Portuguese Contraception.

Certificate Of Achievement, Musem As A Site And Source For Learning

Post-Graduate Diploma, Marketing/Marketing Management, 16/20

Bachelor Of Science In Tourism Management (Hons), Tourism, 17/20

2Nd Year Of University Degree (Erasmus Programme), Tourism, 18/20

High School Diploma, Social Sciences, 18/20