Alex Salgado Email & Phone Number

Carterton, Gb

Oxford, England, United Kingdom

Oxford, England, United Kingdom

Gloucester, United Kingdom

- Visitor Experience: supporting the Visitor Experience Team across Gloucester Guildhall, Blackfriars Priory, Tourist Information Centre and Museum of Gloucester, ensuring a high level of customer service.- Events: Assisting with event preparation, delivery and venue reset.

Ashby De La Zouch, Leicestershire, United Kingdom

- Delegate Management: handled delegate logistics for 60 to 1,000 people, in 10+ events in the UK, Europe and the USA, ensuring a seamless experience.- Project Management: managed a wide variety of events (congresses, advisory boards, exhibitions, etc.) ensuring they met client guidelines and Healthcare Compliance Codes. Prepared budgets and reconciled projects in multiple currencies, up to £2m. - Team Management: responsible for coordinating event teams, both pre-event and onsite. Successfully managed 5+ international teams of up to 15 people.Projects I worked on:- Internal Meeting (60 pax, Windsor, 2018)- American Transplant Congress (200 pax, Seattle, 2018)- European Society of Cardiology Congress (900 pax, Munich, 2018)- European Multidisciplinary Congress on Urological Cancers (200 pax, Amsterdam, 2018)- Internal Company Sales Conference (600 pax, Glasgow, 2019)- Internal Advisory Board (100 pax, Amsterdam, 2019)- Internal Eastern European Branch Meeting (200 pax, Vienna, 2019)- American Society of Clinical Oncology Annual Congress (200 pax, Chicago, 2019)

Meriden, West Midlands, Uk

- Account Management: responsible for clients’ portfolios, bidding, booking and managing more than 50 events, with recognised service quality levels and excellent feedback from clients.- Process Redesign: reviewed and streamlined back office processes, establishing new procedures to improve the team’s response and service quality.

Condeixa-A-Nova, Portugal

- Visitor Experience Management: created and edited content for the exhibition and support materials. Implemented daily routines to review and act on visitors’ feedback, making changes and testing new approaches, which had a positive impact on the visitor experience.- Created Interpretation Content inc. Guided Tours and Learning Strategy. Led tours myself, for groups of 5 to 30 people, from 3y to 80y. - Team Leader: Supervised a team of 6 people with no prior experience in public facing roles. Together we handled guided tours, tickets and info desk, exhibition and collection care.- Designed the museum’s Pricing and Communication Strategies, induction and training materials, and worked on community engagement projects.Event Management: responsible for partnerships and organising events, inc. the Museum Opening.Museum Awards:- "Best Achievement 2018" at Heritage in Motion Awards

Lousã, Portugal

- Managed over 25 people across 4 business units: Bar & Events, Ceramics, Gardening, Dry Cleaning.- Led teams through process review and redesign, implementing new standards of service.- Designed and implemented new marketing strategies, including the launch of a new product distribution service.

Coimbra

- Customer Service: worked in a fast-paced customer service team, handling till work, processing refunds and returns and managing customer claims.

Coimbra E Região, Portugal

- Department Assistant: worked to sales KPIs, managed stocks, orders and visual merchandising, and coordinated a team of 8 people.- Customer Service: worked in a fast-paced customer service teams, handling till work, processing refunds and returns and managing customer claims.

Lisboa, Portugal

- Event Management: managed logistics for 5 national conferences and congresses, from 200 to 7,000 people.- Responsible for coordinating the onsite support teams to all public facing roles at congresses.Projects I worked on:- XXI Regional Congress of ISBT (200 pax, Lisbon, 2011)- XX Congress of EADV (7.000 pax, Lisbon, 2011)- II Portuguese Contraception Society Meeting (200 pax, Faro, 2011)

Certificate Of Achievement, Musem As A Site And Source For Learning

Post-Graduate Diploma, Marketing/Marketing Management, 16/20

Bachelor Of Science In Tourism Management (Hons), Tourism, 17/20

2Nd Year Of University Degree (Erasmus Programme), Tourism, 18/20

High School Diploma, Social Sciences, 18/20