• Managed and recorded lost and found items across the property, ensuring accurate tracking and documentation using the Chargerback system for all four Theme Parks, ESPN Wide World of Sports, and two Water Parks.• Utilized computer systems (Microsoft Office, Google Drive, etc.) for job functions, including data entry and tracking of lost items.• Communicated effectively with Guests in person and via phone, providing exceptional Guest service and resolving inquiries related to lost items.

• Develop and maintain relationships with frontline ticket sellers and other guest-facing roles in the Central Florida market to ensure effective collaboration and a true relationship-sale experience• Facilitate on-the-spot product and event training for frontline ticket sellers and Off Premises Contacts (OPC's)• Utilize CRM software to manage and organize clients, while researching new ways to optimize efficiency• Report weekly market activity based on feedback from internal partners and identify potential opportunities to maximize ticket sales in the Central Florida market.

• Coordinated and implemented the daily facility operations for Disney Central in Orlando and the surrounding grounds, a 96,000-square-foot facility with a population of approximately 1,200 residents• Acted as a project assistant for small to medium-sized projects; directing internal and external partners and is responsible for ensuring that the quality of work is in compliance with client expectations• Identified areas of improvement, proposed solutions, and coordinated implementation

• Developed and executed comprehensive social media strategies, including content creation, scheduling, performance analysis for 3 social media accounts and 4 locations• Managed content calendars and conduct research to identify trending topics and opportunities• Oversaw website to ensure information is relevant and in compliance with government guidelines• Maintained business relationships and synergies to optimize online presence for 3 organizations

• Developed Style Guides and brand directives to uphold creative coherence and consistency• Fostered teamwork through strong interpersonal abilities, facilitating seamless collaboration across diverse organizational tiers•Prepared promotional materials while following set brand guidelines

• Managed company correspondence and appointment scheduling for over 400 student organizations and 16 academic divisions with space reservations/meetings/events• Processed on average 100 indoor reservation and outdoor booth requests per month via Ad Astra• Collaborated with inter-departmental partners and schools supporting the overall event strategy• Served as the primary point of contact for table reservation inquiries, addressing customer questions and concerns promptly and professionally• Handled phone duties, company correspondence, and appointment scheduling • Coordinated with fellow assistants regarding schedule conflicts and communication efforts with office leaders

• Provided exceptional guest service to, on average, 45,000 guests daily by answering questions, offering directions, and providing information about park attractions, shows, and services• Coordinated crowd control measures to ensure guest safety and optimal viewing of fireworks and parades• Participated in ongoing training and development programs to stay updated on park procedures, safety protocols, and customer service skills• Attended weekly Leadership seminar class while earning "Mouse"ters degree

•Managed incoming phone calls, route them to the appropriate individuals or departments, take messages, and provide information about the organization as needed•Coordinated with fellow assistants regarding schedule conflicts and communication efforts with office leaders•Provided excellent customer service to ensure a positive and professional experience for all visitors and clients.

•Verified patient insurance information, collect copayments or fees, and explain billing and insurance-related inquiries to patients•Performed preliminary vision tests, such as visual acuity, pupil dilation, and intraocular pressure measurements•Handled incoming calls, direct calls to the appropriate healthcare professionals, and provide basic information or assistance to callers•Maintained and clean optical instruments and equipment, ensuring they are in working order.

•Trained and supervised team members to maximize performance and meet daily objectives•Assisted Food and Beverage management with achieving financial targets•Communicated any shift issues to immediate supervisor