Alex Clark Email & Phone Number

Seattle, Wa, Us

Portland

Portland, Oregon, United States

Portland, Oregon, United States

Portland, Oregon Area

• Owning and managing accounts in the Western territory• Hosting bi-weekly status calls as well as ad hoc meetings as requested to ensure client satisfaction• Ensuring positive customer experience by proactively managing and growing customer relationships• Show strong ability to multi-task and work cross-functionally in a dynamic environment while still training new hires

Portland, Oregon

• Ability to Identify and close opportunities to increase customer’s usage, value and revenue• Conducted online training sessions to new and well-established clients• Help drive customer adoption of Smarsh Central (Self-service and knowledge base tool)• Proactively gather customer product and service feedback and communicate internally to initiate change or enhancement of Smarsh products and services.• Used Salesforce and Jira as our cloud systems and databases

Portland, Oregon Area

• Willingness to learn and adapt to new technologies• Providing quality customer service support within the billing team• Work closely with other departments in resolving customer issues and fulfilling all client requests• Prioritize, research and respond to customer questions within a timely manor

Swindon, United Kingdom

• Selected to form part of consultancy team to manage new high profile and strategically important customer• Owning and managing all stages of international relocation for clients, from job acceptance to terms agreement, accommodation search and family care, to shipping and freight organisation• Successfully piloting and implementing new processes to create the best relationship with client and customers – such as developing new customer information gathering frameworks to improve communication efficiencies• Coordinate and manage the delivery of all relocation services based on client policy• Building long term and valuable relationships with customers and suppliers to ensure excellent customer service is provided at all times

• Single point of coordination and contact for client authorizations, participant intake, program customization, scheduling and logistics• Acting lead consultant within ILS team – managing highest caseloads of new customers, whilst maintaining an excellent ratings on client feedback • Key focus on intra-department collaboration and extensively diverse customer orientation • Highest adoption rate of eligible family members participating in cross-cultural training through promoting the benefits• Develop and implement account-specific plans and strategies in conjunction with Account Managers and Operations in order to drive business objectives and increase customer satisfaction• Provide excellent product and company knowledge whilst understanding specific customer needs and policy to deliver a more holistic service to Cartus customers• Develop and implement task projects such as new hire training within the department

Bar work and waitressingAbility to handle moneyGood customer service skills requiredExcellent communication and team work skillsAbility to work under pressure and in demanding circumstances