Alex Clark

Alex Clark Email and Phone Number

Strategic Customer Success Manager at Mitratech @ Mitratech
austin, texas, united states
Alex Clark's Location
Portland, Oregon, United States, United States
Alex Clark's Contact Details
About Alex Clark

Alex Clark is a Strategic Customer Success Manager at Mitratech at Mitratech. They possess expertise in mathematics, enjoys a challenge, presentation skills, team building, customer education and 137 more skills.

Alex Clark's Current Company Details
Mitratech

Mitratech

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Strategic Customer Success Manager at Mitratech
austin, texas, united states
Website:
mitratech.com
Employees:
450
Alex Clark Work Experience Details
  • Mitratech
    Customer Success Manager (Strategic)
    Mitratech Jul 2024 - Present
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  • Mitratech
    Customer Success Manager
    Mitratech Jan 2024 - Aug 2024
    Portland
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  • Mineral, Part Of Mitratech
    Customer Success Manager
    Mineral, Part Of Mitratech Apr 2023 - Present
    Portland, Oregon, United States
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  • Mineral, Part Of Mitratech
    Key Account Manager
    Mineral, Part Of Mitratech Apr 2021 - Mar 2023
    Portland, Oregon, United States
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  • Smarsh
    Customer Success Manager
    Smarsh Apr 2019 - Apr 2021
    Portland, Oregon Area
    • Owning and managing accounts in the Western territory• Hosting bi-weekly status calls as well as ad hoc meetings as requested to ensure client satisfaction• Ensuring positive customer experience by proactively managing and growing customer relationships• Show strong ability to multi-task and work cross-functionally in a dynamic environment while still training new hires
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  • Smarsh
    Customer Success Specialist
    Smarsh Jun 2018 - Apr 2019
    Portland, Oregon
    • Ability to Identify and close opportunities to increase customer’s usage, value and revenue• Conducted online training sessions to new and well-established clients• Help drive customer adoption of Smarsh Central (Self-service and knowledge base tool)• Proactively gather customer product and service feedback and communicate internally to initiate change or enhancement of Smarsh products and services.• Used Salesforce and Jira as our cloud systems and databases
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  • Smarsh
    Customer Service Reprensentative
    Smarsh Oct 2017 - Jun 2018
    Portland, Oregon Area
    • Willingness to learn and adapt to new technologies• Providing quality customer service support within the billing team• Work closely with other departments in resolving customer issues and fulfilling all client requests• Prioritize, research and respond to customer questions within a timely manor
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  • Cartus
    International Relocation Consultant
    Cartus Aug 2015 - May 2017
    Swindon, United Kingdom
    • Selected to form part of consultancy team to manage new high profile and strategically important customer• Owning and managing all stages of international relocation for clients, from job acceptance to terms agreement, accommodation search and family care, to shipping and freight organisation• Successfully piloting and implementing new processes to create the best relationship with client and customers – such as developing new customer information gathering frameworks to improve communication efficiencies• Coordinate and manage the delivery of all relocation services based on client policy• Building long term and valuable relationships with customers and suppliers to ensure excellent customer service is provided at all times
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  • Cartus
    Intercultural Programme Consultant
    Cartus Jun 2014 - Aug 2015
    • Single point of coordination and contact for client authorizations, participant intake, program customization, scheduling and logistics• Acting lead consultant within ILS team – managing highest caseloads of new customers, whilst maintaining an excellent ratings on client feedback • Key focus on intra-department collaboration and extensively diverse customer orientation • Highest adoption rate of eligible family members participating in cross-cultural training through promoting the benefits• Develop and implement account-specific plans and strategies in conjunction with Account Managers and Operations in order to drive business objectives and increase customer satisfaction• Provide excellent product and company knowledge whilst understanding specific customer needs and policy to deliver a more holistic service to Cartus customers• Develop and implement task projects such as new hire training within the department
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  • Jd Wetherspoon
    Bar Associate
    Jd Wetherspoon Jun 2006 - Jan 2011
    Bar work and waitressingAbility to handle moneyGood customer service skills requiredExcellent communication and team work skillsAbility to work under pressure and in demanding circumstances

Alex Clark Skills

Mathematics Enjoys A Challenge Presentation Skills Team Building Customer Education Consulting Charities Suppliers Shipping Sales Community Acting Customer Oriented Market Research Frameworks Digital Marketing Serving Adoption Csm Work Ethic Ils Australia Prioritisation Recorder Event Management Cross Cultural Travel Search Intercultural Voice Of The Customer Management Marketing Communications Science Accommodation Freight Broadcast Sorting Scouting Orchestral Music Attendees Brand Awareness Volunteering Customer Satisfaction Peru Business Services English Corporate Relocation Bsc Hospice Voice Team Leadership Agreement Strategies Fast Paced Environment Piloting New Hire Training Policy Customer Service Love Silver Bolivia Business Management Teamwork Scheduling Project Management Sweden Earlier Reporting Can Do Attitude Call Centers Service Delivery Customisation Analysis Ratings London Promoting Apartments Customer Communication Social Media Financial Responsibilities C Coordination Gainsight Retail Logistics Event Planning Communication Advertising Customer Needs Music Customer Relationship Management Operations Marketing Charity Events Social Networking Leadership Development Time Management Balancing Project Planning Adventure Bar Written Communication Bronze Organization Skills Family Care Authorisations Consumer Behaviour Personal Profile International Salt Efficiencies Client Relations Google Groups General Public Account Management History Voluntary Gold Mineral Exploration International Marketing Concerts Subject Areas Aptitude Expedition Stocks Listen Rate Network Communications Hospitality Music Technology Social Media Marketing Trips Email Marketing Customer Information Marketing Strategy Delivery Kenya Passions Judgement Employee Benefits Coordinate Geography

Alex Clark Education Details

Frequently Asked Questions about Alex Clark

What company does Alex Clark work for?

Alex Clark works for Mitratech

What is Alex Clark's role at the current company?

Alex Clark's current role is Strategic Customer Success Manager at Mitratech.

What is Alex Clark's email address?

Alex Clark's email address is al****@****ech.com

What schools did Alex Clark attend?

Alex Clark attended Swansea University.

What skills is Alex Clark known for?

Alex Clark has skills like Mathematics, Enjoys A Challenge, Presentation Skills, Team Building, Customer Education, Consulting, Charities, Suppliers, Shipping, Sales, Community, Acting.

Who are Alex Clark's colleagues?

Alex Clark's colleagues are Mahesh A, Luz H., Courtney Watson, Melissa Fuller, Matthias Danner, Frank Jones, Tonia Freeman.

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