Senior Manager, Member Services
Mar 2019 - Aug 2024
AeroLeads people directory · profile
Alexandra Nelson Email & Phone Number
Head of Member Experience at Zipcar UK
1 work email found
@zipcar.com
2 phones found area 866
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Head of Member Experience at Zipcar UK
Location
London, England, United Kingdom
Who is Alexandra Nelson? Overview
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Quick answer
Alexandra Nelson is listed as Head of Member Experience at Zipcar UK based in London, England, United Kingdom. AeroLeads shows a work email signal at zipcar.com, phone signal with area code 866, and a matched LinkedIn profile for Alexandra Nelson.
Alexandra Nelson previously worked as Senior Manager, Member Services at Zipcar and Member Services Manager, International at Zipcar. Alexandra Nelson holds Bachelor Of Arts (Ba), Dual Major: Economics And Hispanic Studies from Wheaton College (Ma).
Company email context
Email format at zipcar.com
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{first_initial}{last}@zipcar.com
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AeroLeads found 1 current-domain work email signal for Alexandra Nelson. Compare company email patterns before reaching out.
Profile bio
About Alexandra Nelson
Alexandra Nelson is a Head of Member Experience at Zipcar UK. She is proficient in Spanish.
Listed skills include Microsoft Excel, Customer Service, Microsoft Office, Facebook, and 9 others.
10 roles
Alexandra Nelson work experience
A career timeline built from the work history available for this profile.
Member Services Manager, International
Jun 2017 - Mar 2019
Member Services Manager, Eu
Sep 2016 - May 2017
Call Centre Partner, International
Apr 2016 - Aug 2016
Senior Trainer And Supervisor
Jan 2016 - Mar 2016
Senior Member Services Specialist
Jul 2015 - Dec 2015
Leave Specialist
- Administered the systems and processes in place to coordinate the management of various federal, state and company-own leave types running concurrently with disability programs
- Reviewed medical leave of absence documents to ensure compliance with federal regulations
May 2015 - Jul 2015
Senior Member Services Billing Specialist
- Contributed to projects and initiatives with key stakeholders outside of my department to ensure new programs are built to be compatible with current billing systems
- Supported and trained other member services roles both in the home and local offices by creating development materials and monitoring their communication with our member base
- Reviewed and evaluated call center agent calls for quality assurance and training in a collaborative weekly meeting
Sep 2013 - Aug 2014
Member Services Billing Specialist
- Member of a team of three who specialized in resolving escalated billing issues according to Zipcar policies for the entire North American member base
- Maintained 90% first contact resolution rate to ensure a high level of member satisfaction and loyalty
- Created a model for member viability to increase efficiency and consistency during the delinquent account review process
Jun 2012 - Sep 2013
Member Services Associate
- Part of inaugural team of four to take inbound billing calls at the Home Office
- Averaged 60 to 70 inbound calls daily with a 95% first contact resolution rate of member issues
- Responsible for recognizing trends in member issues in order to improve the member experience
- Mentored new team members in navigating the Zipcar administrative platform and policies
Aug 2011 - Jun 2012
3 education records
Alexandra Nelson education
Bachelor Of Arts (Ba), Dual Major: Economics And Hispanic Studies
Education record
Universidad De Cordoba
Education record
FAQ
Frequently asked questions about Alexandra Nelson
Quick answers generated from the profile data available on this page.
What is Alexandra Nelson's role at their current company?
Alexandra Nelson is listed as Head of Member Experience at Zipcar UK.
What is Alexandra Nelson's email address?
AeroLeads has found 1 work email signal at @zipcar.com for Alexandra Nelson.
What is Alexandra Nelson's phone number?
AeroLeads has found 2 phone signal(s) with area code 866 for Alexandra Nelson.
Where is Alexandra Nelson based?
Alexandra Nelson is based in London, England, United Kingdom.
What companies has Alexandra Nelson worked for?
Alexandra Nelson has worked for Zipcar and Liberty Mutual Insurance.
How can I contact Alexandra Nelson?
You can use AeroLeads to view verified contact signals for Alexandra Nelson, including work email, phone, and LinkedIn data when available.
What schools did Alexandra Nelson attend?
Alexandra Nelson holds Bachelor Of Arts (Ba), Dual Major: Economics And Hispanic Studies from Wheaton College (Ma).
What skills is Alexandra Nelson known for?
Alexandra Nelson is listed with skills including Microsoft Excel, Customer Service, Microsoft Office, Facebook, Training, Outlook, Customer Satisfaction, and Powerpoint.
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