Alex Read Email & Phone Number

Philadelphia, Pennsylvania, United States

-Facilitated the transition management projects in industries for high-profile clientele-Developed and initiated projects, including managing costs, scheduling, and performance for companies with 100 to 5,000 employees-Mastered presentation skills when delivering live updates and status reports to large groups-Orchestrated projects within strict timeframes and budget constraints while solving complex problems and working closely with senior leadership.-Ensured contract scope is being met and fulfilled by all parties-Handled all vendor complications and prioritize a seamless project experience

Healdsburg, California, United States

-Managed the life cycle of a booking including client management, itinerary development, logistics, budgeting, document preparation, vendor communication, and client feedback.-Organized the safe, efficient and high quality operation of projects that achieved company goals.-Developed a deep understanding of all aspects related to international travel including passports,visas, entry/exit requirements, travel insurance, etc.

Berkeley, California, United States

-Became an expert in crisis management communication with VIP clients in the midst of a global pandemic -Strategized and delegated 70+ simultaneous custom/private trip projects from pitch to product execution. -Managed Books of Business of 500+ VIP & Corporate group clients; including organized communication, sales tactics, Salesforce expertise.

Berkeley, California, United States

-Managed clear and direct communication with +100 calls/day during a global pandemic. -Consulted with a high volume of clients on worldwide travel -Maintained strong customer relationships-Demonstrated comprehensive knowledge of 250+ trips

Berkeley, California, United States

-High-performing sales and service consultant in a fast-paced work environment. -Quickly mastered systems, product knowledge, and customer relationship building.

Berkeley, California

-Provide white glove customer service over calls, emails, and chat-Assisted and collected necessary pre-trip paperwork from clients

-Accountable for building and maintaining a monthly quality check spreadsheet on every employee within the guest services department.-Responsible for updating outbound information to the guest such as trip details, confirmation emails, and detailed itineraries for multi-day tours.-Became nimble and efficient with communication and logistics during a crisis management situation.

San Francisco, California

-Developed and planned full vacation itineraries for multiple customers in one sitting.-Broke 10K in sales in first month of employment.-Consistently ranked in the top 3 on the sales board.-Mastered in multi-tasking and speaking to customers in three different ways simultaneously: email, phone and live chat.-Coordinated with wholesalers and resellers daily to execute trip details, pick up information and other vital information to the guest.-Routinely spoke with guests from all over the world and built customized itineraries based on their interest and hobbies.-Developed strong organizational skills and attention to detail when scheduling trips, handling reservations and collecting credit card information.

San Francisco Bay Area

-Recruited for Insight Global’s largest accounts, comprised of 90% of Fortune 1000 companies.-Staffed 12 people in one month for one of our biggest clients’ projects. -Full understanding of tech jargon.-Developed strong relationships and partner with hiring managers, business leaders and potential

Owings Mills Md

-Researched and assisted in writing trending blog topics for the Medifastblog.com-Coordinated and assisted registering people for the large convention GoGobal held by Medifast in the downtown area of Baltimore

Towson Maryland

-Mastered every unique presentation for all 36 types of cheesecakes available.-Communicated effectively with team members to coordinate a successful assembly line of workers for a typical busy Friday/Saturday night-Maintained a friendly and positive attitude in an extremely fast paced and high energy environment

Baltimore, Maryland Area

-Created and managed all social media posts with the program Hootsuite.-Collaborated with upper level management to plan and promote social events hosted by the BBB-Developed clear and concise documents summarizing overall customer feedback on events

Bachelor Of Science (B.S.), Business Administration

Activities and Societies: Vice President of Membership for Alpha Kappa Psi -Omega Kappa, Member of Phi Sigma Sigma -Gamma Kappa, Member.

Obtained 16 Credits In Communication And Culture While Studing Abroad In Barcelona For 4 Months, Mass Communication/Media Studies

Immersed in authentic Spanish culture for 4 months while learning the language as well as the customs and norms within the society.