I’ve always been a lover of planning and lists, and over the years, that’s translated into a knack for organizing information, processes, and ideas in ways that make life easier. With over 15 years of experience in administrative and operational roles, I’ve spent the last 6 years focusing on process development, project implementation, and organizational design. One of my passions is streamlining workflows by leveraging digital systems to reduce administrative burden, giving teams more time to focus on what matters most.At the core of my work are justice and equity. I’m deeply committed to advancing rights and freedoms for 2SLGBTQIA+, BIPOC, and Disability communities. Community justice and systems change are central to everything I do, and I believe in improving quality of life by building environments where everyone can thrive. These values guide me in every project I undertake, ensuring that social impact and inclusivity are always top priorities.I’m at my best when I’m making other people’s lives easier. Whether it’s through collaborative problem-solving, improving internal processes, or offering skill-building opportunities, I thrive on helping others succeed. Risk management, particularly in information management and technology use, is another priority for me, as I believe that safeguarding data is critical to maintaining trust within organizations.In short, I’m passionate about creating systems that work better for everyone. I’d love to connect with like-minded individuals and organizations who are also interested in driving change from the inside out. Let’s work together to build a more equitable, efficient, and just world!(Profile photo credit: James Arthur MacLean Photography 2023)
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Ai Operations SpecialistAi-First ConsultingCanada -
Director Of OperationsImpact Organizations Of Nova Scotia Dec 2023 - PresentHalifax, Nova Scotia, CanadaSupport the strategic development and direction of the organization; Lead and Support the Operations Team - workflows and team members; Project management for Operations projects including policy development, tracking, and procurement; and Lead for Digital Systems and Digital Transformation Community of Practice. -
Operations ManagerImpact Organizations Of Nova Scotia Jun 2021 - Dec 2023Halifax, Nova Scotia, Canada -
Administrative & Systems CoordinatorCommunity Sector Council Of Nova Scotia Jun 2018 - Jun 2021Halifax, Canada AreaSupport the senior leadership team and provide financial management services. This includes providing administrative, scheduling and communication support; initiating and responding to calendar requests for meetings and telephone calls; coordinate travel arrangements, reconciling staff and program expenses, general accounting and book keeping tasks. Responsible for drafting professional correspondence, undertaking necessary research to execute letters, applications, briefing notes and… Show more Support the senior leadership team and provide financial management services. This includes providing administrative, scheduling and communication support; initiating and responding to calendar requests for meetings and telephone calls; coordinate travel arrangements, reconciling staff and program expenses, general accounting and book keeping tasks. Responsible for drafting professional correspondence, undertaking necessary research to execute letters, applications, briefing notes and meeting minutes. Show less -
Customer Service RepresentativeCanada Games Centre Halifax Jun 2019 - Aug 2022Halifax, Canada AreaPart-Time Position:Provide front line support to members and guests at the Canada Games Centre.Process membership requests and changes.Register for programs.Troubleshoot customer issues and provide information on the various programs and services offered at the Centre. -
Freelance ArtistAlexandra Theroux Art Jan 2017 - Jun 2018Halifax, Canada AreaAs a freelance illustrator, I am passionate about creating art that adds impact - whether that is through developing a logo that establishes an organizations' brand or illustrating a story to draw readers more fully into a compelling story.I am interested in:- Commission Requests (Art prints, mural painting, logo design, etc.)- Colouring Book Design (Self-Published a colouring book: Portable Magic - released September 5th, 2017)- Character Design- Graphic… Show more As a freelance illustrator, I am passionate about creating art that adds impact - whether that is through developing a logo that establishes an organizations' brand or illustrating a story to draw readers more fully into a compelling story.I am interested in:- Commission Requests (Art prints, mural painting, logo design, etc.)- Colouring Book Design (Self-Published a colouring book: Portable Magic - released September 5th, 2017)- Character Design- Graphic Novels/Web-Comic developmentWebsite:www.alexandratherouxart.com Show less
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Administrative Support (Casual)Nscc Nov 2017 - Apr 2018Halifax, Canada AreaProvide administrative support the daily functions of various departments within the NSCC on a casual basis. Departments include: Principal's Office (Akerley and IT Campuses), School of Access (Ivany Campus), and School of IT & Creative Industries, Business, and Health & human Services (IT Campus).Activities include supporting members within each department with clerical/administrative tasks (reports, copies, etc.), managing calendars and appointments, and providing front-line service to… Show more Provide administrative support the daily functions of various departments within the NSCC on a casual basis. Departments include: Principal's Office (Akerley and IT Campuses), School of Access (Ivany Campus), and School of IT & Creative Industries, Business, and Health & human Services (IT Campus).Activities include supporting members within each department with clerical/administrative tasks (reports, copies, etc.), managing calendars and appointments, and providing front-line service to students and faculty seeking information/assistance within the department(s). Show less -
Client NavigatorReachability Association Jun 2017 - Oct 2017Halifax, Canada AreaAs Client Navigator and Intake Coordinator for reachAbility association, I am responsible for:- Having a clear understanding of all reachAbility programs and services in order to share that information with clients, case workers, and anyone else in the public looking for information- Receiving all client referrals and inputting the information into various databases- Tracking clients through programming and ensuring that they are getting connected to the appropriate sources within… Show more As Client Navigator and Intake Coordinator for reachAbility association, I am responsible for:- Having a clear understanding of all reachAbility programs and services in order to share that information with clients, case workers, and anyone else in the public looking for information- Receiving all client referrals and inputting the information into various databases- Tracking clients through programming and ensuring that they are getting connected to the appropriate sources within (and without) the organization to better help them succeed- Scheduling programming and handling registrations- General Reception tasks - greeting and directing clients and visitors, scheduling and offering tours of the organization, answering phones and taking messages when required Show less -
Share Program Coordinator (Interim)Nova Scotia Department Of Health And Wellness Aug 2016 - Mar 2017Halifax, Canada Area- Coordinate and Support daily activities of SHARE Adoption Team (SAT) members- Act as subject matter expert for SHARE program initiatives and interactions on a provincial level- Liaise with Privacy and Health Information teams to resolve issues and create new user portal groups for the SHARE Clinical Portal
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Dis Implementation CoordinatorNova Scotia Department Of Health And Wellness & Health Information Technology Services-Ns Apr 2015 - Jul 2016Halifax, Canada AreaWorking on the Drug Information System Project with the DHW (via NSHA - Health IM/IT).- Coordinate adoption and individual access to the SHARE Clinical Portal for Community Pharmacies and Private Healthcare Organizations in connection with the DIS Portal- Assist in the implementation and adoption of the DIS among Community Pharmacies across Nova Scotia.- Develop toolkits and reference guides to assist in the training and portal adoption process.- Connect with stakeholders and… Show more Working on the Drug Information System Project with the DHW (via NSHA - Health IM/IT).- Coordinate adoption and individual access to the SHARE Clinical Portal for Community Pharmacies and Private Healthcare Organizations in connection with the DIS Portal- Assist in the implementation and adoption of the DIS among Community Pharmacies across Nova Scotia.- Develop toolkits and reference guides to assist in the training and portal adoption process.- Connect with stakeholders and work collaboratively to ensure that access is correct. Show less
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Share Project CoordinatorCumberland Health Authority Dec 2014 - Mar 2015Amherst, Nova Scotia• Act as District Liaison to NShIS/DHW SHARE Project Team• Coordinate, assign, schedule, and track End User Training for the program• Report back to Senior Leadership, SHARE Project Team and other stakeholders regarding the status of the project and next steps• Review and clean up current End User access to SHARE (ensure that each End User has only the access that they require) – Remove users who no longer require access• Act as a resource to all District SHARE Users regarding… Show more • Act as District Liaison to NShIS/DHW SHARE Project Team• Coordinate, assign, schedule, and track End User Training for the program• Report back to Senior Leadership, SHARE Project Team and other stakeholders regarding the status of the project and next steps• Review and clean up current End User access to SHARE (ensure that each End User has only the access that they require) – Remove users who no longer require access• Act as a resource to all District SHARE Users regarding training, the program itself• Meet with Departments, Managers, and End Users regarding access to SHARE – complete required paperwork and request access• Assign E-Learning (via Learning Management System – LMS), Classroom Sessions, and Quick Reference Guides to End Users – communicate these training deliverables to all staff• Create and maintain training, access, and cost database(s) through Excel• Refer to project documents via the SHARE Project SharePoint site Show less -
Clinical Change Adoption SpecialistCumberland Health Authority Feb 2014 - Dec 2014Amherst, Ns• Providing direct support to the MEDITECH Client Server 5.66 upgrade process related to the business/operational needs of DHAs 1-8. • Acting as a direct liaison with HITS-NS upgrade project teams and DHA project teams and management.• Providing project change management and coordination of upgrade processes including, but not limited to, testing, training, adoption, communication, resource availability - both human and technical, issue reporting and resolution and issue… Show more • Providing direct support to the MEDITECH Client Server 5.66 upgrade process related to the business/operational needs of DHAs 1-8. • Acting as a direct liaison with HITS-NS upgrade project teams and DHA project teams and management.• Providing project change management and coordination of upgrade processes including, but not limited to, testing, training, adoption, communication, resource availability - both human and technical, issue reporting and resolution and issue escalation.• Assessing and evaluating the impacts of software modification and new functionality with the NShIS project teams and DHA subject matter experts.• Leading and participating in project activities and tasks in each DHA to extend best practices in service delivery.• Playing a pivotal role in the delivery of the MEDITECH Client Server software upgrade, responding to gaps and issues, analysing and modifying processes and procedures to streamline the efficiency of the upgrade process.• Coordinating and facilitating internal DHA meetings with appropriate resources. • Working collaboratively with other DHA Change Adoption Project Leads to enhance standardization. Show less
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Human Resources AssistantCumberland Health Authority Nov 2012 - Jan 2014Amherst, Ns• Create and manage new Competition Files (Hiring Authorizations, Job Postings, Receiving Applications, Summarizing and Sharing Closed competition files with the appropriate manager(s))• Managing the Recruitment Database (both updating competition information and formatting the spreadsheet for statistical purposes)• Participating on interview panels and performing reference checks for new/external applicants (when requested)• Processing employee paperwork and maintaining employee… Show more • Create and manage new Competition Files (Hiring Authorizations, Job Postings, Receiving Applications, Summarizing and Sharing Closed competition files with the appropriate manager(s))• Managing the Recruitment Database (both updating competition information and formatting the spreadsheet for statistical purposes)• Participating on interview panels and performing reference checks for new/external applicants (when requested)• Processing employee paperwork and maintaining employee files (this includes organizing current/active employee files and sorting/scanning inactive employee files)• Organizing and facilitating District Orientation (Monthly) for all new CHA employees• Requesting network/Employee Self-Serve (ESS) access for all new employees (Maintaining internal transfers and terminations)• Processing Management requests (i.e., writing letters to facilitate transfers, new hires, terminations, etc; finding the correct language/article(s) in the Collective Agreement(s) to support a managers’ situation or decision; and providing/facilitating overall Human Resources support to Management)• Sharing updated employee information with both the Payroll Department and the Health Association of Nova Scotia (HANS) – where appropriate (i.e., change of address/phone number)• Organizing and “holding” all Job/Position Descriptions (and sharing when an appropriate request is made) Show less
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Human Resources ClerkCumberland Health Authority Aug 2011 - Nov 2012Amherst, Ns• Compiling monthly attendance statistics from SAP and updating manager and VP reports with meetings required, etc.• Contacting managers and VPs on a monthly basis with Attendance Management reports and meeting reminders• Filing Meeting Summaries and Support Session letters as well as forwarding copies to employees and union representatives• Entering employee information into the Human Resources Employee Database• Formulating databases for Human Resources for statistical… Show more • Compiling monthly attendance statistics from SAP and updating manager and VP reports with meetings required, etc.• Contacting managers and VPs on a monthly basis with Attendance Management reports and meeting reminders• Filing Meeting Summaries and Support Session letters as well as forwarding copies to employees and union representatives• Entering employee information into the Human Resources Employee Database• Formulating databases for Human Resources for statistical purposes• Filing paperwork into current employee files and scanning inactive files into the electronic records• Directing visitors to the correct person who can help them with HR/Payroll/Staffing issues Show less
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Organizational And Employee Health SecretaryCumberland Health Authority Jan 2011 - Nov 2012Amherst, Ns• Recording minutes for committee meetings (Cultural Diversity & Social Inclusion (CDSI), Healthy Workplace, and Building a Better Tomorrow Together (BBTT))• Booking boardrooms, catering requests and planning set-up for meetings and BBTT Sessions• Using LiveMeeting, OCS and/or Telehealth systems to connect people requiring remote access to committee meetings• Handling registration for BBTT sessions• Responsible for creating marketing and promotion items for various… Show more • Recording minutes for committee meetings (Cultural Diversity & Social Inclusion (CDSI), Healthy Workplace, and Building a Better Tomorrow Together (BBTT))• Booking boardrooms, catering requests and planning set-up for meetings and BBTT Sessions• Using LiveMeeting, OCS and/or Telehealth systems to connect people requiring remote access to committee meetings• Handling registration for BBTT sessions• Responsible for creating marketing and promotion items for various Organizational Health committee projects (i.e., BBTT, Healthy Workplace, CDSI and Respectful Workplace)• Restocking supplies for both offices and BBTT program• Answering phones, transferring calls and taking messages• Filing Employee health records and sorting employee health files• Created an electronic Employee Health Immunization Database to record employee health information• Responsible for maintaining the Employee Health database by entering multiple immunization and health records regularly Show less
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Office ManagerHealing Handz Massage Therapy And Esthetics, Ltd. Sep 2010 - Jan 2011Amherst• Responsible for creating flyers and brochures and other various marketing tasks• Handling cash and debit transactions as well as process Blue Cross Payments thought the online direct billing function• Restocking supplies and making sure that customer orders are recorded and processed in a timely manner• Booking appointments with massage therapists and esthetics professional• Answering phones, returning messages and making reminder calls regarding upcoming… Show more • Responsible for creating flyers and brochures and other various marketing tasks• Handling cash and debit transactions as well as process Blue Cross Payments thought the online direct billing function• Restocking supplies and making sure that customer orders are recorded and processed in a timely manner• Booking appointments with massage therapists and esthetics professional• Answering phones, returning messages and making reminder calls regarding upcoming appointments• Cleaning office before business opens daily• Keeping client files up to date with personal and health coverage information Show less
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Public Health Data Entry ClerkCumberland Public Health Services Nov 2009 - Dec 2010Amherst, Ns• Transcribing multiple reciprocals into the health authority’s database for statistical purposes during the mass immunizations for H1N1• Entering multiple immunization records in the ANDS database for statistical purposes and to help develop an electronic record-keeping system• Answering phones and greeting clients
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Customer Services Representative - Shift LeaderBlockbuster Canada Apr 2006 - Sep 2010Amherst, Ns Serving customers (renting/selling products, up-selling items/programs at cash, handling changes/errors on customer accounts, etc) Resolving customer issues/complaints Prioritizing shift duties such as price changes, daily cleaning, etc (for both myself and CSR) Reconciling cash before and after shifts (for both myself and CSR)
Alexandra Theroux Education Details
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Business Administration And Management, General -
Psychology -
Psychology -
Amherst Regional High SchoolHigh School Diploma
Frequently Asked Questions about Alexandra Theroux
What company does Alexandra Theroux work for?
Alexandra Theroux works for Ai-First Consulting
What is Alexandra Theroux's role at the current company?
Alexandra Theroux's current role is AI Operations Specialist.
What schools did Alexandra Theroux attend?
Alexandra Theroux attended Mount Saint Vincent University, Athabasca University, Mount Allison University, Amherst Regional High School.
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Alex Theroux
Incoming Analyst At Sumitomo Mitsui Banking Corporation - Global Trade Finance | Junior At Cornell University - Dyson School Of Applied Economics And ManagementIthaca, Ny -
Alex Theroux
New York City Metropolitan Area1prosek.com -
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Alex Theroux
Toronto, On2johnst.com, gmail.com2 +141634XXXXX
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