National Operations Coordinator
Current• Directly supervised a ~$9 million multi-site portfolio of young adult workforce programs across the national partner network, ensuring that all program standards were met, all reporting was completed in a timely and efficient manner.• Developed and implemented comprehensive organizational trackers, ensuring 100% compliance with program eligibility criteria instituted by the U.S. Department of Labor, resulting in a 25% reduction in audit findings and a 15% increase in operational efficiency.• Designed and applied corrective action plans and professional development, capacity building, and training activities and strategies for staff and leadership designed to advance goals, deliverables, and outcomes for the organization. Implementation of the corrective action plans led to a 30% increase in program enrollments and completions and reduced dropout rates by 15% throughout the national partner network.• Provide technical assistance and comprehensive training through monthly communities of practice to enhance the professional development of young adult practitioners. Led engaging webinars, facilitated in-person convenings, and led training sessions, emphasizing best practices and current trends in service delivery.* Lead regular contract review meetings to ensure compliance with terms of award; also participate in Close-Out meetings to ensure timely submission of final reports or requests for no-cost extensions* Support program teams by proactively managing contract compliance and requirements, working with team(s) to ensure they are collecting contractually required documentation and strategizing with team members relating to issues of meeting contract outcomes.* Provide technical assistance support to young adult practitioners to ensure a smooth and practical experience for young adult students. * Manage the SQL platform, Apricot, to analyze participant programming data to support program operation and successful contract management.
