Act as go-to point of contact for all internal and external communications; fielding emails and messages and managing correspondence as appropriateDeal with customer needs by responding in a timely manner to any query, booking or information request• Refined company's document templates to improve company to client communication and simplify internal documentationManage the operational side of the customer journeyBasic accounting and financial management and oversightProvide high quality executive support to the CEOManage and drive multiple projects and priorities at onceHandle confidential information with integrity

Mercedes-Benz Service Advisor and exclusive AMG Expert Consistently achieved the team’s best overall results for number of retail hours sold Ensured the highest level of customer care and satisfaction at all timesMaximised service department profitability through the use of professional sales techniquesEnsured the customer database was updated and accurate at all timesEnsured the accurate and timely completion of all department administrationDeveloped and maintained professional working relationships with all customers, dealership colleagues, suppliers and external representativesMaximised customer awareness of all available workshop servicesContributed to a department marketing strategy to promote all products and servicesPlanned ahead and managed time effectively to ensure all tasks were achieved

Awarded "World's Best Certified Service Advisor", Mercedes-Benz Global TechMasters, 2013Created outstanding customer confidence in the aftersales service offered by ensuring a professional performance and exceptional commitment to customer careFacilitated the efficient operation of the Service department through the use of all available aftersales departmental resources to maximise customer experience and profitability throughout all transactionsEnsured growth and development of the business through providing core, value added and incremental aftersales products whilst upholding full duty of care to customer’s vehicles at all timesEnsured customer expectations and satisfaction were maintained in line with company guidelinesControlled ordering of parts and sub-contractor relationships Issued jobs to the workshop staff prioritising where necessary Acted as ambassador of the brand promoting the highest standard of courtesy and integrity when interacting with customers and members of the publicWas responsible of the collision department with the following duties: - Meet and greet all the collision department customers. - Coordinate workshop load and work flow. - Coordinate the collision department team. - Carry out repair estimates by using Audatex program. - Negotiate repair jobs with insurance companies. - Ensure that all repair jobs meet the highest quality standards and within the agreed time frame.