Alexandre Borelli Email & Phone Number

Role: Testing & Quality Assurance Specialist – Custom Applications and CVP IVRProject/Client: IVR - Sprint / T-Mobile- One of the first members to start the 1SIVR and Top Test Analyst for the Project playing a key role in team’s formative phase with the client- Test professional for the T-Mobile IVR (Interactive Voice Recognition) project using VXML (Voice XML) with Cisco Customer Voice Portal (CVP) and Microservices (MS)- Technical lead working on complex functionalities and document analysis to check the flows, design steps and expected results and execute test designs for different IVR Microservices (several applications for Postpaid, Prepaid and Assurance Wireless)- Stubbed Data creation to evaluate APIs- Open defects for system issues and keep track the retests of the fixes- Test in different environments deployments as Test, Mock Staging and Production Servers- Check logs and results to verify accuracy using Splunk/SQL queries- Train testers on how design the requirements and test cases to identify and cover the applications in the release- Review and configure test data for the execution test cases in the environment- Follow up the user stories, use cases in Jira and log all the information and results to keep up to date- Design and create a strategy of test plans, test cases to uncover, identify and document software problems and their causes from the Microservices.- Implementation of aggressive release schedules- Strong end-to-end testing expertise surrounding defect resolution- Pair testing with the developer to execute the test cases in development environment to find and quickly fix the issues found before releasing to Test environment

Campinas Area, Brazil

Role: Functional and Testing Analyst / Business Analyst / QA Analyst – Software Engineer II for Insurance Companies – Zurich, MAPFRE and Cesvi-Órion- Analysis, preparation, design, review and execution of test cases of the Insurance segment accounts in Agile environments. Requirements Analysis, Functional Specifications, and Business Rules.- Test Analysis and Test Design and Execution in Agile Environments.- Web Applications – Windows 7 and 10, IE11, JIRA (Requirements Documents Repository, Defects/Features tool and Tasks Planning), TestLink and Client TFS – Team Foundation Server Test Management (Test Cases and Backend defects), Client Insurance Software- Technical Test Team Lead for all the Insurance segment accounts (Capitalization, Private Pension and Life Insurance). Business Analyst responsible to get requests information from the client to write Functional Specification Documents Use Cases that guides development and testing processes.- Full testing life cycle, analyzed business requirements, created test cases for System Integration Testing (SIT), created stubbed data for Functional Verification Testing (FVT), performed both FVT and SIT testing, supported User Acceptance Testing (UAT) and deployment testing.

Campinas Area, Brazil

Test Analysis and Test Execution in Agile Environments.Órion Cesvi Brasil - Mapfre Seguros - Zurich

Hortolândia

Creation and execution of test cases making calls to the call center system Sprint IVRAnalysis of requirements and Visio diagrams for various applications and service requests. Create data for functional testing and data cases request for system integration testing. Open and manage defects and change requests to next system releases. Changes in settings and authorizations for all test environments. Regression testing for each new installation and improvement of the IVR system applications. Participation in all phases of the testing process including Users Acceptance and Production. New administrative tasks working on LOEs (Level of Effort) on the level of effort and amount of time needed to test the service requests of future installations. Also working on WPIs (Work Product Inspection) on inspections of the requirements for problems and to ensure all established guidelines.Key position as Technical Test Team Lead and Test Cases Analyst for more than 30 enterprise production releases deployments, and helping with Agile Mid releases. Great background knowledge for all IVR applications and test process.IBM USA – Sprint WVR/IVR ProjectEnvironment : WVR/IVR System (WebSphere Interactive Voice Response) – Windows 7, IE11, Firefox, CMVC (Requirements Documents Repository and Defects/Features tool), Data Publisher Tool (FVT data files), ERD (Calls information) / Citrix iCare (SIT data files) / HP ALM (Test Cases and Backend defects) / Data Flags Tool (Authorizations and Applications Configurations)

Hortolândia

Creation and execution of functional testing and systems integration.. Analysis of requirements and business specifications and project design documents.Defect management in various applications such as authorizations, configuration and execution. Active participation in all stages of testing: Performance, Regression, Stress, Users Acceptance and Maintenance. Research and development specifications with screen layouts and requirements for implementation of applications to be tested in Mainframe environment. Interface with various groups and different departments of other nationalities. Local support for Web users and system developers in Orleans / Paris - France, responsible for defects management, status check reports and backup leader in meetings and presentations.Projects: IBM USA – ePricer, Environment: Web application – ePricer, Windows XP, IE6, Firefox, UVATS (Test Cases)IBM Brazil – STI-ANBID, Environment: Web application – STI-ANBID, Windows XP, IE6, Firefox, Socks Client, Ra-tional Clear Case, Clear Quest and Manual Tester (Test Cases)IBM Brazil – CSO XCCeleratorEnvironment: Mainframe application – Windows XP, IE6, Rational Clear Case, Clear Quest and Manual Tester (Test Cases)

Campinas E Região, Brasil

Working on Nortel Networks clientResponsible to coordinate the desktop support team. Implement reports to show the results for ticket cases to improve worldwide solutions. Also responsible for an Image System implementation that was faster and more reliable to the customers for the equipment refresh and replacement process. Responsible in Brazil for the installation of security patches and software applications tests in a secure environment by Windows SMS (the most important was Daylight Savings Time for Brazil).Environment: Windows NT and 2003 Server, Windows 2000 and XP Professional

Campinas E Região, Brasil

Working on Vésper S/A clientSupport workstations and telecom systems.Test and troubleshoot software problems. Functional tests in applications for Call Center department. Support to workstations and network issues.Environment: Windows NT

Jaguariúna

Provide support to workstations, printers and network in Production Lines EnvironmentGeneral Inventory for software and hardware. Support users from Production Lines (systems and equipments).Environment: Windows NT

Campinas E Região, Brasil

Structuring, implementation and administration of Corporate Network in Windows NT 4.0 environment(Workstation Windows 95 and 98) .WAN Network Development Project for interconnection Dealers (Campinas-Jundiaí).Support for Integrated Software Utilities Management (SERCON) .Configuration and support for SETI via Satellite Information - X25 protocol.Environment: Windows NT 4.0, Workstation Windows 95 and 98

Campinas E Região, Brasil

Structuring, Implementation and administration of Customer Network Management on Novell environment 3.12 and 4.1. Coordination and Audit Stores and Franchises. Management of Customer Service and Administrative and Commercial routines. Support Software Rental Management (PODIUM). Service Orders Implementation and Billing for Franchises and Stores. Organization Sector Systems / CPD and Lay-Out Management. Software creation for barcodes to be used in products and VHS/DVDs for rent.Computer maintenance and network equipment.Environment: MS-DOS, Netware 3.12 and 4.1, Windows 95

Computer Data Processing Technician, Computers / Information Technology

Technical Internship: Telecomunicações de São Paulo S/A – TELESP ‐ Jun/1994 a Jan/1995 Systems Technical Assistant Implementation of SIGRE.

Electrical And Telecommunications Engineering, Technology