Generating business with new and existing customers by forming professional and respectable working relationshipsFollowing up and responding to sales enquiries on a daily basis in a prompt mannerMaintaining a high level of product knowledgeProviding exceptional customer service to our loyal customers

Provide daily support to the Reservation & Reservations Support Consultants in all areas of the business. Provide the Team Leaders with information on development and coaching issues relating to consultants in their team. Assist in the coaching and development of Reservations Sales Agents Facilitate training sessions during Induction or after induction as required. Contact for Inside Sales, Ticketing, Documentation, Finance and Overseas office;Reporting of Reservations errors;Handling of escalated customer calls; Liaison with Product/Airfares on technical issues; Daily general questions from Consultants; Customer Service Issues that can be dealt within the Reservation Department; Report system errors to database for correction; Dealing with problems from other areas that have generated from reservations; Answering customer calls during periods of high demand as advised by the relevant Res Manager Side by side coaching of Reservations Sales Agents on process and systems as required by team leaders Facilitate induction training sessions and liaise with company Training Manager Facilitate mini group coaching or training sessions on a specific product, system or process

To process customer bookings and answer customer enquiries efficiently and accurately by utilising all available resources.To consistently provide excellence in service and sales to all Star Performers.To be the main contact point for all Star Performers and ensure if action is required by any department in Creative Holidays that this is completed in a timely manner.To maintain accurate and comprehensive product information in order to answer customer enquiries.Consistently meet or exceed required individual, team or organisational qualitative and quantitative performance standards.Initiate regular contact with customers to ensure to build close relationships with all Star Performer shops and consultants.Initiate regular contact with customers to ensure booking payment deadlines are adhered to.Support all contact centre operations departments as or when required. Ensure service standards are met by maintaining personal adherence to schedule.In the attempt to retain business, to promote or cross sell The Travel Corporation Brand options in circumstances where the requested product or service does not or cannot accommodate the customers’ needs. To support open communication and continuous improvement by providing feedback to management about potential opportunities or issues, such as; customer feedback, system faults, brochure errors etc To promote a safe and healthy work environment, supportive of company policies, including but not limited to Occupational Health and Safety.

• Providing a high standard of food and beverage service including coffee service.• The opening and closing of the client floor, ensuring all is complete for operations.• Responsible for the opening and closing of the restaurant.• Stock Control, food ordering.• Training of all team members.