Alexandre Felix

Alexandre Felix Email and Phone Number

Sales Management | After Sales | Services | Parts | Technical Sales | Automotive | Aftermarket | Technical Support @ Scania Latin America
são bernardo do campo, sao paulo, brazil
Alexandre Felix's Location
São Paulo, São Paulo, Brazil, Brazil
Alexandre Felix's Contact Details

Alexandre Felix work email

Alexandre Felix personal email

About Alexandre Felix

20 years of experience in the automotive industry, working in the segments of trucks and agricultural machinery.Holistic view of the business, having worked in the Sales, After-Sales and Engineering areas.Solid knowledge in sales management, after-sales, customer relationship management, negotiation and prospecting for new business.

Alexandre Felix's Current Company Details
Scania Latin America

Scania Latin America

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Sales Management | After Sales | Services | Parts | Technical Sales | Automotive | Aftermarket | Technical Support
são bernardo do campo, sao paulo, brazil
Employees:
535
Alexandre Felix Work Experience Details
  • Scania Latin America
    Business Manager
    Scania Latin America Jan 2020 - Present
    • Implementation and maintenance of the Scania Sales Management System in the Dealers;• Support in defining the commercial policy and maintaining the Scania brand in the region;• Application and monitoring of corporate policies and philosophies;• Management of the implementation of Scania's commercial policy in the Dealers, aiming to achieve the targets of Market Share, sales volume and profitability;• Support to internal support areas through the provision of information for the preparation of analyzes and studies about the region's market;• Support to Dealers to offer and sell complete, profitable and sustainable solutions to customers;• Following of the performance indicators (KPIs) of the Dealers, through the Scania Sales Management system, establishing, whenever necessary, recovery plans.
  • Agco Corporation
    After Sales Coordinator
    Agco Corporation Sep 2018 - Jul 2019
    São Paulo Area, Brazil
    • Elaboration of the Dealer's Strategic Plan regarding the sale of genuine parts (Sell-In and Sell-Out);• Monitoring and control of sales volume of genuine parts;• Coordination of Parts and Services areas of the Dealers, through the analysis of KPIs such as: Inventory Management, Service Management (Productivity, Efficiency and Absorption Rate);• Control of the need for training of Parts and Services teams;• Monitoring the availability of spare parts and special tools in the Dealers;• Conduct commercial negotiations with the Distributors and final customers;• Ensure that the Dealers maintain and exceed the standards required by the Dealers Assessment Program;• Monitoring of the physical structure of the Parts and Services areas;• Representation of the company in commercial events.
  • Agco Corporation
    Service Coordinator
    Agco Corporation Feb 2008 - Aug 2018
    São Paulo Area, Brazil
    • Development and coordination of the Dealers regarding the attending of Services in Brazil and in Latin American countries, monitoring the availability of special tools and technical qualification of the employees in the Services department, ensuring the quality of the service;• Implementation of the Evaluation Program of Dealers and Distributors and preparation of action plans for the development of the Services area;• Support to the Dealers in the solution of complex technical problems and report of nonconformities of the product to the factory;• Field service to the final customer;• Conducting technical training;• Audit of the Warranty process of the Dealers to ensure compliance with factory policies;• Implementation and monitoring of CSI (Customer Satisfaction Index) in the Services department;• Participation in fairs and events;• Management of technical and commercial courtesies in accordance with company policies.
  • Agco Corporation
    Engineering Analyst
    Agco Corporation Aug 2005 - Feb 2008
    São Paulo Area, Brazil
    • Test of Diesel engines in dynamometric bench and development of the parameters of the injection system with suppliers;• Functional, structural and performance tests on tractors and their various components (transmission, hydraulic, electrical, electronic and air-conditioning) to improve product durability and reliability;• Technical reports;• Supervision of the assembly of prototypes of new products;• Support to the Product Engineering department, in order to develop solutions to technical problems in the field and in the development of new projects.
  • Valtra Do Brasil Ltda.
    Trainee - After Sales
    Valtra Do Brasil Ltda. Mar 2003 - Aug 2005
    São Paulo Area, Brazil
    • Assistance to the technical area to give solutions to field problems;• Technical assistance through phone and e-mail to Dealers;• Administration of the technical training calendar of the Dealers;• Development of technical training materials;• Experience in the area of Technical Publications, in the elaboration of parts catalogs, workshop manuals and technical specifications.

Alexandre Felix Skills

Public Speaking Ability Analytical And Critical Thinking Skills Logical And Numerical Thinking Skills English Spanish Customer Satisfaction Customer Focus Conflict Management Negotiation 5s Microsoft Office Customer Service Field Service Field Support Field Problems Solutions Technical Training Test Engineering Hydraulic Systems Automotive Electrical Systems Automotive Electronic Systems Internal Combustion Engines After Sales Support After Sales Planejamento Empresarial Engenharia Atendimento Ao Cliente Continuous Improvement Desenvolvimento De Produtos Product Development

Alexandre Felix Education Details

Frequently Asked Questions about Alexandre Felix

What company does Alexandre Felix work for?

Alexandre Felix works for Scania Latin America

What is Alexandre Felix's role at the current company?

Alexandre Felix's current role is Sales Management | After Sales | Services | Parts | Technical Sales | Automotive | Aftermarket | Technical Support.

What is Alexandre Felix's email address?

Alexandre Felix's email address is al****@****orp.com

What schools did Alexandre Felix attend?

Alexandre Felix attended Fundação Getúlio Vargas, Faculdade De Tecnologia De São Paulo, Escola Técnica Estadual "presidente Vargas".

What skills is Alexandre Felix known for?

Alexandre Felix has skills like Public Speaking Ability, Analytical And Critical Thinking Skills, Logical And Numerical Thinking Skills, English, Spanish, Customer Satisfaction, Customer Focus, Conflict Management, Negotiation, 5s, Microsoft Office, Customer Service.

Who are Alexandre Felix's colleagues?

Alexandre Felix's colleagues are William Miranda, Vitor Oliveira Haak, Giovanna Loqueti, Milton Corrêa De Carvalho, Lucas Zeulli, Frank Nakagawa, Herbert Silva Oliveira.

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