Alexandre Saint-Onge Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Verify mortgage pre-qualification criteria and provide financing solutions to customers (refinances, ports, covenant changes, assumptions, renewals, etc.);
• Set or delegate various tasks to the right department (collections, funding, statements, internal broker, AML, titles team, etc.);
• Communicate with a varied clientele (mortgage brokers, lawyers/notaries, financial institution representatives, etc.).

Moncton, Nouveau-Brunswick

• In priority, fill out and submit applications with customers over the phone (purchases, refinances, portable mortgages, bridge loans, covenant changes, assumptions, etc.), renewals (early and regular), and servicing.
• Set or delegate various tasks to the right department (collections, funding, statements,mortgage account manager, titles team, etc.);
• Initiate discharge procedures;
• Help and educate customers on numerous other products: credit card, unsecured line of credit, RRSP loans, business accounts, guaranteed investment certificates (GICs), deposit accounts (cheque, savings), registered.

Moncton, New-Brunswick

Riverview, New-Brunswick

• Perform the following tasks for a credit card company:
• Work fraud cases: Fraudulent applications and account takeover (ATO) fraud;
• Receive inbound calls and initiate outbound calls;
• Initiate credit card transaction disputes;
• Verify clients’ identities and perform banking operations in relation to that.

Moncton, New-Brunswick

• Contact participants in person, by phone, or email;
• Convince potential candidates of the importance of research;
• Administer questionnaires in person.