Alexandre Saint-Onge Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Verify mortgage pre-qualification criteria and provide financing solutions to customers (refinances, ports, covenant changes, assumptions, renewals, etc.);• Set or delegate various tasks to the right department (collections, funding, statements, internal broker, AML, titles team, etc.);• Communicate with a varied clientele (mortgage brokers, lawyers/notaries, financial institution representatives, etc.).

Moncton, Nouveau-Brunswick

• In priority, fill out and submit applications with customers over the phone (purchases, refinances, portable mortgages, bridge loans, covenant changes, assumptions, etc.), renewals (early and regular), and servicing requests (payment frequency changes, skip payments, lump sum privilege payments, etc.) for the mortgage, and the home equity line of credit (since November 2019); • Set or delegate various tasks to the right department (collections, funding, statements,mortgage account manager, titles team, etc.);• Initiate discharge procedures;• Help and educate customers on numerous other products : credit card, unsecured line of credit, RRSP loans, business accounts, guaranteed investment certificates (GICs), deposit accounts (cheque, savings), registered accounts (TFSA, RRSP, RRIF, LIRA,LIF, etc.), services, and banking operations.

Moncton, New-Brunswick

Riverview, New-Brunswick

Perform the following tasks for a credit card company : • Work fraud cases : Fraudulent applications and account takeover (ATO) fraud;• Receive inbound calls and initiate outbound calls;• Initiate credit card transaction disputes;• Verify clients’ identities and perform banking operations in relation to that.

Moncton, New-Brunswick

• Contact participants in person, by phone, or email; • Convince potential candidates of the importance of research;• Administer questionnaires in person.