Sofia Cotrina Email & Phone Number

Montreal, Quebec, Canada

- Perform quality loan reviews for residential mortgage loan to assess accuracy and data integrity of the information used to support an underwriting decision.- Ensure awareness and compliance of all aspects of the Quality Assurance program.- Follow up review of audit documentation and ensure accurate Quality Assurance documentation is maintained.- Ensure all documentation provided in the loan file is complete and accurate to support overall credit decision and risk analysis.- Prepare detailed reports on audit findings.- Communicate audit review results to management and underwriter to ensure timely resolution of findings.

Montreal, Quebec, Canada

- Ensure solicitor instructions packages are accurate and sent out with the required SLA to closing. - Identify, investigate and resolve closing service / Solicitor issues using judgement / decision making skills. - Explain / clarify policies and procedures relating to funding information to internal customers. - Ensure that all Solicitor conditions have been met, all documentation has been received and that file is complete on the day of closing. - Ensure all closing posted accurately in our system.

Montreal, Canada Area

- Reviewing mortgage documentation for completeness and compliance with established credit policies.- Verifying/validating all required mortgage/client information.- Providing timely and accurate responses to brokers.- A commitment to providing outstanding personalized service through a variety of internal initiatives.- Ability to schedule work hours to meet business needs during peak times.- Meet or exceed productivity, compliance, and Service Excellence Tracker targets.

Montreal, Canada Area

 Provide administrative support in processing mortgage loan applications Fill documents accurately, respecting the timelines established Treat changes and keep up to date records and documents Responding to complaints and resolve

Lima, Lima, Peru

 Provide excellent customer service Open bank accounts Greet and inform customers about financial products Give explanations about banking Sell banking products such as credit and investment products