Alexandrea H. Email & Phone Number

Texas, United States

- Coordinated with branch to resolve client needs and strengthen rapport- Assisted in onboarding training and providing daily guidance on commission inquiry functions- Renewed lease agreements with clients through negotiations- Won Blue Diamond Award awarded to the top 4 performers on the team

- Trained new employees and created materials to ensure new hires are prepared for their role- Supervised commission inquiry and admin resolution teams to guarantee quality service is provided- Handled escalated and difficult client issues and complaints

- Communicated with clients regarding payment, and commission calculations- Produced statements on Excel with extensive calculations- Provided detailed explanation of commission structure to clients

- Directed all aspects of operation, including training staff, sourcing quality ingredients, and maintaining equipment- Developed efficient processes for event preparation, set up and breakdown- Secured permits and coordinated logistics for participation in local events and privately contracted functions

Fort Worth, Texas, United States

-Created content to increase exposure and enhance brand recognition-Researched and filed paperwork to comply with city regulatory bodies-Assisted in identifying and planning events for business promotion

Dallas-Fort Worth Metroplex

- Recruited and enrolled prospective families by calling, emailing, conducting tours and participating in after hours events- Created and managed daily and weekly schedules for over 40 employees, ensuring adequate coverage based on state requirements and minimizing overtime- Lead a team of over 40 teachers by providing guidance, ensuring adherence to state licensing requirements, and ensuring a smooth and efficient workflow- Implemented Procare software by training staff, setting up automation, and ongoing troubleshooting

Dallas-Fort Worth Metroplex

- Was responsible for planning and executing events for over 200 students, parents and staff members.- Prepared, plated, and served two meals and three snacks per day for over 180 students and staff while interim head chef.- ·Managed food ordering and budgeting to maintain cost-effectiveness and adhere to nutritional standards.- Acted as on call support in any position needed within the school.

Lewisville, Texas

- Discussed assigned diet with over 40 patients daily and encouraged meal choices in accordance to prescribed diet order- Assisted with meal tray production and delivery in a timely manner while following HACCP procedures- Effectively communicate with patients, families, and hospital staff to turn complaints into customer satisfaction

Southlake, Texas

- Processed inventory ordering and credit for returned items- Increased sales numbers by responding to customer needs in a prompt and professional manner- Attention to detailed customer needs resulting in nomination for Bob Brandt Customer Service Award- Participated in product education trainings on a regular basis

Lubbock, Texas

- Operated cash registers and collected accurate payments for layaway items during the holiday season- Packaged, labeled, and stored merchandise in an orderly fashion- Returned unpaid merchandise to appropriate location- Released and packaged items for the customer upon receipt of final payment

Bachelor Of Science - Bs, Nutrition Sciences

Nutrition Sciences