Management Consultant role on Coupa project implementations are responsible for the completion of a variety of activities including design and integration support, configuration, data activities, configuration, UAT planning and defect resolution, running Train-the-Trainer, Supplier Enablement support, Move-to Production and Hypercare support.Key Responsibilities / Duties:- Communicating with UK and Europe based client staff and client suppliers- Delivering Coupa Solution Analyst tasks on Coupa implementation projects- Design and integration support- Configuration- Data activities- UAT planning and defect resolution- Running Train-the-Trainer- Supplier Enablement support- Move-to-Production- Hypercare support.- Other ad hoc duties when required

Solution Analyst roles on Coupa project implementations are responsible for the completion of a variety of activities including design and integration support, configuration, data activities, configuration, UAT planning and defect resolution, running Train-the-Trainer, Supplier Enablement support, Move-toProduction and Hypercare support.Key Responsibilities / Duties:Communicating with UK and Europe based client staff and client suppliersDelivering Coupa Solution Analyst tasks on Coupa implementation projectsDesign and integration supportConfigurationData activitiesUAT planning and defect resolutionRunning Train-the-TrainerSupplier Enablement supportMove-to-ProductionHypercare support.Other ad hoc duties when required

- Business project coordinator for the implementation in Coupa of the supplier data maintenance process using the Agile methodology. This includes defining the process design based on the business needs, performing testing in the test environments, reporting bugs to IT team and final process validation before moving to production.- Train the users and the procurement organization on the supplier data maintenance process in Coupa.- Responsible for maintaining accurate information and data when it relates to Compliance driven Supplier information (this includes Global Trade Compliance, PEFC/FSC, REACH, URSSAF and other legislation requiring compliance)- Provide supplier data related reports and business analysis for assigned procurement projects- Actively participate to cross regional/cross functional procurement projects (for some of the projects being the project coordinator) or initiatives related to compliance, risk management (contract management, supplier financials assessments management, long term supplier declarations management) etc.- Upload and maintain accurate data in the contract data management software- Manage regular contract review calls with the buyers - Provide support to buyers on the contract amendment process- Provide support to buyers on the contract e-signature process (handling the e-signature workflow)- Handling the supplier communication management

- Offer strategies in a timely and effective manner by developing smart and intentional analysis - Approach pricing strategically for both project and accounts by using knowledge applications and value engineering - Provide pricing and competitive intelligence support based on thorough research and past projects information - Respect pricing govenance and comply with approval thresholds and involving the relevant stakeholders (marketing, sales leaders ... ) - Play a key role in improving margin - Leverage project management skills on both transactional activities and continuous improvement opportunities - Demonstrate a proactive approach in strengthening the collaboration with Sales, Marketing, Finance and Operations - Business Partnering for Sales professionals: - Understand and support sales development plans and targets of the assigned region or Market - Serve the sales region and be their primary pricing business partner Conduct high qualitative profitability analysis, develop alternative scenarios and provide pricing recommendation matching customer expectations, sales strategy and Steelcase targets - Develop and leverage gained competitive intelligence to support pricing recommendations - Suggest improvement ideas and collaborate to enhance existing practice ii Understand Steelcase sales process, insight led selling approach and translate it in the pricing recommendations

- Confer with customers by telephone and interact with them, in order to capture their needs and look for solutions to answer their requests- Dispatch transactional processing activities to the back / front office team- Coordinate the company's internai Teams (Finance, Pricing, Technical Support, PDM, SAP Support, EasyCom Support, Marketing, Product Specialists, Mock-up, Scheduling, Logistics, Distribution, R&D) to fulfill the customer requests (specific logistics, pricing or products requirements etc.)- Advise customers on issues and possible alternatives- Owns specific product knowledge to deliver advice or customer support- Owns market knowledge to create a strong customer relationship- Build-up a strong relationship with the Strategic Account Managers and the Dealer Business Managers- Treat order amendment requests in SAP- Process order entry and general customer requests coming on E-mail, fax, EDI in SAP (check to ensure that appropriate changes were made to resolve customers' needs)- Create, amend and maintain customer master data.- create weekly SLA reports (TAT on order confirmation and emails solved within 24 hours)- Plan weekly shipments for Romania and Bulgaria- 5 weeks of intense training on all the business areas (process, departments, showroom product training, visiting ail the plants in Europe) in France and Germany - 1 week of training on Scheduling team in France and afterwards knowledge transfer owner for the entire Customer Service team in Cluj

- Order processing in SAP for order confirmation, material allocation, 3rd party orders, billing and reporting - Providing required information to customers by phone or via email - Updating SAP with information related to customers, materials and prices - Maintaining the relationship with the logistics partner, keeping the customers up to date on material availability and delivery - Creating purchase orders for 3rd party orders - Creating debit and credit notes, return orders - Building a strong relationship with the customers and with the sales representatives - The check-up of customers purchase orders with the data system and solving the potential discrepancies - Maintaining a strong communication with the warehouse and with the logistic partner - Preparing the relevant documents for the order (report, transport, custom clearance and insurance) - Accurate and timely billing

- Process and book purchasing requisitions, purchase orders, standard transport orders (virtual plants) materials catalogues, delivery notes, goods receipts and other procurement documents in the SAP system- Organize documents archiving - Answer supplier’s requests & purchasing hotline. - Follow-up reception of order confirmations from suppliers and check their contents - Follow-up deliveries and get proof of it - Close the Purchase Orders- Taking calls - Handling emails- Document cases for each incident, handle cases meeting SLA’s (customer requirements), follow up case status- Sharing knowledge case with the team- Creating SOPs- Training new team members and cross-training existing members- Attending training sessions- Administrative work for helpdesk needs- Arranging working schedule with colleagues flexibly, according to business needs - 4 weeks of knowledge transfer (trainings) in Warsaw Poland. I have trained and tested 7 people including the team leader. The training was done for 2 Ashland Divisions (Cosmetics & Water and Paper Technologies)

Ryan Air Airlines: courtesy calls, help desk, complaints, client overflow, multi languages services (English and French)Online bank transactions. Send money with Western Union