Alexandrya Torres Email & Phone Number

Sacramento, California Area

• Oversees the handling of all CEA CPP-related tickets through the life-cycle of receival, triage, testing and deployment.
• Monitors current and future deployment activities, establishing testing and deployment timelines and coordinating communications to all Participating Insurers (PIs). Determines critical-deployment timeline escalation.
• Analyzes requirements and testability of features, providing insight and recommendations based on customer requirements.
• Coordinates all quality assurance testing and troubleshooting efforts to ensure new implementations and fixes are thoroughly analyzed, resolved and documented between internal and external stakeholders.
• Collaborates with internal CPP analysts, technical teams and external vendors to support software development activities, hardware design strategies, and hardware and software installations.
• Works alongside project managers and internal CPP analysts to monitor all customer requests to ensure the highest customer satisfaction.

Sacramento, California Area

• Provides support, issue analysis and incoming ticket triage for CEA Participating Insurers (PIs).
• Provides solutions for PI reported issues; explains any explorable issue resolution options.
• Develops, tests, and executes SQL scripts required to gather data for analysis and testing.
• Coordinates with internal and external resources for ongoing issues and deployment items and timelines.
• Receives, reviews, and performs quality assurance on deployment packages received from external vendors and all associated tickets.
• Validates testability of all items in received deployment packages, ensures all tools necessary to properly test are available, and requests any unavailable tools necessary for testing.

Sacramento, California Area

• Developed data reports with Microsoft SQL at the request of internal clients.
• Performed QA testing, validation and troubleshooting of data and display issues on Sutter Health sites and applications.
• Conducted data quality analysis and data reconciliation.
• Created and maintained Sutter Health provider profiles.
• Communicated to internal clients concerning status of profile update requests, in accordance to Sutter affiliations and Sutter standard quality assurance.

Sioux Falls, South Dakota Area

· Created and maintained customized profiles for individual lenders, guarantee agencies, and schools. Developed Microsoft SQL scripts to load new loan products and profiles.· Closely coordinated with the software development team, performing additional testing on profile creation and maintenance to validate functionality and accuracy before production.

Stockton, California Area

· Performed typical cashier duties by ringing up customers while giving excellent customer service with an upbeat attitude.· Assisted customers, both in person and over the phone, with questions about products availability and information, sales, etc.· Performed the morning stocking duties prior to opening.· Performed store closing clean-up duties

Stockton, California Area

· Greeted clients and immediately assessed any troubles with their electronics by listening to their description of issues.· Troubleshot by having clients re-create the issue at hand, if possible, or explain how the error most often occurs.· Gathered appropriate data and performed analyses to ascertain the origin of errors and potential corrections.·.