- Obtained NC personal lines insurance license to best assist customers with policy inquiries.- Utilize CRM software to service existing accounts and analyze customer data.- Leverage sales skills to market auto, home, and life policies to new and existing customers.- Provide professional customer service in a fast paced, high call volume environment.

- Aided research assistants with investigating the impacts of prenatal factors and postnatal experiences on infant behavior- Coordinated and managed scheduling for experiment participants- Supervised and facilitated experiments as a member of the data collection team- Participated in research team meetings and presented records relating to experimental outcomes- Completed CITI Program training for social and behavioral human research

- Exemplified exceptional customer service skills while serving tables, resolving customer service concerns, and managingphone inquiries- Managed private events, successfully catering to over 25 guests, and ensuring a seamless dining experience for all attendees- Fostered brand loyalty by establishing personal connections with customers

- Co-directed leadership committee members to guide event planning and oversee internal operations- Organized and hosted student-led volunteer activities for approximately 100 participants- Maintained positive relations with faculty and community partners to ensure continued support and success of events