Alex Bleicker Email & Phone Number

London, England, United Kingdom

London, United Kingdom

-Leads research and development of new technologies, focusing on maximising the potential of Microsoft cloud solutions to deliver substantial value.-Monitors technological trends and advancements vigilantly to maintain and enhance the competitive edge.-Engages in strategic decision-making, swiftly adopting new technologies to stay ahead of market trends.-Cultivates a progressive company culture that encourages continuous self-improvement and a forward-thinking mindset among staff. Oversees infrastructure and technical operations to ensure seamless functionality and consistent availability of systems.-Manages the internal IT team, focusing on supervision, performance enhancement, and strategic hiring to develop a robust, skilled workforce.-Identifies and mitigates security vulnerabilities proactively through cutting-edge practices, comprehensive training, and innovative technologies.Key Achievements:-Spearheaded migration of diverse companies into the cloud using Microsoft technologies, demonstrating versatility and scalability.-Led global deployments of devices during the pandemic, transitioning workforces to secure, remote working environments, ensuring business continuity.-Achieved seamless integration of applications from diverse platforms, enhancing systems with new functionalities and boosting return on investment.-Overhauled procedural documentation internally and for clients, enhancing consistency, quality, and efficiency in system deployment and maintenance, establishing new standards for operational excellence.

London, United Kingdom

-Directed operations at Vividsky, an IT support company offering infrastructure, networking, and cloud services, ensuring seamless business functions across various departments.-Managed key client accounts from initial briefs to implementation and daily service provision, fostering client loyalty, new business, and market advocacy through a professional and proactive approach.-Oversaw marketing initiatives and new business development, including launching a new website and participating in networking events to enhance brand visibility.-Executed cross-selling and up-selling strategies to maximise existing client opportunities.-Crafted proposals detailing technical solutions, project timelines, and financials and confidently presented these to a diverse range of stakeholders.-Led the development and packaging of solutions into resalable services, researching new technologies to benefit customers and devising innovative solutions.-Served as the technical project lead on significant projects, ensuring high technical expertise and meticulous attention to detail.-Promoted best practices within the team, providing comprehensive guides and regular training.-Managed a team of account managers within the UK, driving performance and client satisfaction.Key Achievements:-Designed and deployed Vividsky’s private cloud solution, appealing to customers seeking alternatives to public cloud services for their operations and Disaster Recovery (DR) plans.-Enhanced revenue from connectivity services by negotiating superior terms directly with technology vendors, bypassing resellers for better pricing.-Instrumental in securing a long-term contract for Remote Desktop Services with one of London’s largest estate agencies.-Developed the Cyber Security offering, including a health check service to identify and address potential vulnerabilities within IT infrastructures, delivering customised solutions to mitigate risks.

London, United Kingdom

-Developed detailed backup, Disaster Recovery (DR) planning, and Business Continuity plans, including implementation and testing phases. Provided Windows Server support, ensuring system reliability and performance.-Generated and reviewed reports on support cases and conducted cost analysis for customers, identifying patterns to address issues on a large scale.-Analysed customer costs and budgets, planning strategically for future growth.-Designed and supported network infrastructure, including MPLS, WAN, Firewalls, VPNs, VLAN, VOIP, Cyber Security, and Office 365 implementations and migrations.-Offered VMware support, facilitating efficient virtualisation solutions.-Conducted research and development on vendor-agnostic products, focusing on open-source storage solutions and enhancing technology infrastructure.

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

-Ensured first and second line support tickets at Not Just Computers were processed in accordance with Service Level Agreements (SLAs), also providing on-site support and engaging directly with customers.-Supported workstations and server hardware, Microsoft Windows, Microsoft Office suite, Active Directory, and VOIP phones.-Monitored client support requests to ensure resolutions met customer expectations, ensuring no further assistance was required post-call closure.-Delivered prompt on-site support as necessitated by client profiles, adhering to high standards of service.-Utilised excellent soft skills to explain technical terms in understandable language, valuing clients' importance in the context of complex IT systems.-Fostered strong relationships with clients, managing expectations effectively and delivering quality solutions within budget constraints.-Contributed to business growth through customer referrals, significantly reducing the cost of acquiring new clients compared to traditional marketing campaigns.

London, United Kingdom

-Managed IT support for ministers and deputies at the Brazilian embassy, leveraging excellent soft skills and fluency in Brazilian Portuguese to provide close assistance.-Assisted government officers with bespoke applications developed by the Brazilian government, including providing IT training to ensure proficiency with new systems.-Ensured Deputies were comfortable and fully trained on new systems before independent operation.-Collaborated closely with the Brazilian Ambassador to ensure the Embassy and the Ambassador's residence were equipped with state-of-the-art networking facilities, the latest wireless technologies, and robust security measures.

London, United Kingdom

At Skyline Whitespace I worked in a large team of technicians where we installed exhibition experiences for our client's shows all over Europe and Asia. I was responsible for reading the designer drawings and projects and come up with practical suggestions of the feasibility of the displays and structures. We would then pick and pack all the necessary parts and modules in heavy duty travel cases, load them and travel to the exhibition shows. We did a end to end solution, from the design to the delivery, install and also dismantle so our clients didn't have to worry about any aspect of their show besides focusing on their business.

Porto Alegre, Brazil

State owned telecom company in the south of Brazil, the equivalent to BT in the UK. I was responsible for installation and maintenance ADSL circuits, where we wired Cisco and Alcatel DLAMS at the Exchange to the customer copper line and then went to the client premises to install the ADSL equipment. The work back in the day was all inclusive, so we would set up the ADSL router and assist with the local network set up as well. I troubleshoot ADSL problems and worked closely with the telecoms network department to sort out routing and latency issues between exchanges and access to the internet backbone.Eventually I stepped up the ladder and started to work more closely with the network department learning Frame Relay and assisting with the troubleshooting of the ring networks that were implemented among the exchanges and backbones. The troubleshooting led us to find specific problems with Alcatel DSLAMs that were affecting several other cities in the south as it was due to the impedance of the wiring used and the moisture infiltrated into the basement of the exchanges. As the problem with the exchange was going to be a long term project, replacing the existing Alcatel DLAMs with more resilient Cisco model proved to be a quick resolution of the problem until the company had a proper plan to manage the problems with the exchanges.

Bachelor'S Degree, Information Technology With Business

expected completion 2019

Bachelor Of Engineering - Be, Telecommunications Engineering