Alex B. Email & Phone Number

Los Angeles, California, United States

• Performed IT services for The Music Center consortium which consists of the Walt Disney Concert Hall, LA Opera, Mark Taper Forum, Ahmanson Theatre, and Grand Park.
• Provided response rapidly to various requests and issues reported by the consortium through telephone, support tickets, Microsoft Teams, and e-mail for devices including but not limited to computers, printers, phones.
• Demonstrated expertise in troubleshooting Windows and Mac OS devices through various communication channels (phone, email, Teams, tickets) and utilizing N-central for remote access and problem-solving, supporting both.
• Mobilized Microsoft SQL Server to make changes and backups of CRM software.
• Utilized Avaya to program and control phone lines and voicemail services across the consortium.
• Provided leadership in overseeing the Tessitura CRM system, ensuring workflows met business requirements and operated flawlessly.

Glendale, California, United States

Northridge, CA

• Performed IT support for Charles River Laboratories.
• Managed users and access using Microsoft Active Directory/Exchange and Microsoft Azure.
• Delivered computer help desk support and technical training on hardware and software to end users including but not limited to computers, printers, phones, and other network devices.
• Operated in a fast paced GMP environment that's always growing in the industry.
• Trained and assisted new hires on initial setup of IT Hardware, software, and technology related procedures to aid in a swift on-boarding process.
• Led in setting up and troubleshooting Citrix application for all users.

Burbank, California, United States

• Provided a great customer service experience for shoppers through a variety of tasks performed.
• Worked as a cashier.
• Helped carts to push them into place when they needed an extra helping hand.
• Worked the Returns department for customers to return their products they had defective or were dissatisfied with.
• In store booking of home deliveries for products they purchase in store to be sent home.
• Online Click and Collect processing and handing out for pickup/curbside.

Glendale, California, United States

Worked as a Courtesy Clerk with multiple responsibilities.∙ Cashier∙ Bagger∙ Grocery Stocker∙ Carts

Bachelor Of Science - Bs, Business Administration, System And Operations Management

Associate'S Degree, Business Administration And Management, General

High School Diploma