Chul Park Email & Phone Number

Los Angeles, CA

• Director, Business Systems, May 2018 - Jun 2020Direct overall technology support for the customer relationship management, ticketing, and fundraising applications for a consortium consisting of Los Angeles Opera.
• Plan and execute cloud migration, infrastructure and system upgrades, and conduct operations audits
• Responsible for supporting E-commerce operations and integrating payment gateway/merchant services solutions
• Lead PCI DSS compliance activities
• Deliver end-user support and trainingOrganize and oversee the Shared Technology Services program for The Music Center, one of the largest performing arts centers in the United States:
• Initiate and outline the scope of services and budget allocation

Monterey, CA

• Organized and led strategic network infrastructure upgrade with budget of $1M+:
• Comprehensive redesign and rebuild of 30+-year-old network infrastructure (Fiber, LAN, WAN and ISP) to minimize operational risks by enhancing availability, security and redundancy
• Adopted industry standards and streamlined network addressing schemes
• Supported the mission, strategies and priorities of the organization
• Enabled mobility and visitor engagement solutions
• Composed a Technology Vision that aligns technology directions and priorities with the mission, core values and strategies of Monterey Bay Aquarium

Palos Verdes Peninsula, CA

Dual-capacity role - refer to below

Yeonsu-gu, Incheon, Korea

• Designed and directed strategic IT operations for Chadwick School and Chadwick International School (a start-up opened in 2010) to achieve growth and enable cross-campus, cross-departmental collaboration. Performed.
• Consolidated domains and accomplished unified G Suite for education platforms for a community of 2500
• Performed cloud strategies for essential systems and applications, AD integration and replication and Single Sign-On
• Installed and supported Cisco's TelePresence and other virtual collaboration technologies on both campuses
• Developed a parent dashboard to streamline user experience by administering necessary forms, communication and status online
• Planned and managed key marketing initiatives such as website redesign (www.chadwickinternational.org), CMS and community web portal rollouts, SEO and social media campaigns

San Diego, CA

• Technology Manager, 2007 - 2008Led IT, customer service, third-party warehouse and logistics operations for an international fashion manufacturer and distributor. Successfully transformed operations through technology.
• Implemented and supported E-commerce with major retailers including Amazon, Zappos, Nordstrom and Macy’s and established routing according to retailer specifications
• Achieved significant operational efficiency via ERP system integration and automation with a third-party warehouse
• Planned and performed email platform migration from MS Exchange/Outlook to Google Apps considerably reducing technology investment while improving service level
• Accomplished interface between accounting and ERP systems for accurate and on-time reporting of financials and provided training to staff

Palm Desert, CA

• Invested in and operated a 152-unit hotel with staff of forty and a commercial real-estate building with 146,000 sqft of rentable space with 150 tenants. Achieved 25% increase in revenue and 10% reduction in annual.
• Performed property management system and POS upgrades
• Installed wireless network infrastructure and replaced PBX phone system
• Established organizational structure and operational framework for the management team

Farmington Hills, MI

• Sr. Director, Technology Infrastructure, 2000 - 2002Director, Datacenter-Business Information System, 1999 - 2000Responsible for all aspects of strategic technology infrastructure planning, implementation and support.
• Led Windows, UNIX, network/security, telecommunications and database administration teams as well as desktop support for over 1600 employees
• Directed electronic product delivery and customer support enabling over $100M of annual revenue
• Headed 24X7 computer operations and production support functions in performing daily content feeds and system maintenance
• Responsible for technology purchasing and vendor contract management
• Developed a third-party web hosting strategy for online product delivery reducing expenses by over $500K during the contract term while achieving 99.7% system availability

Ann Arbor, MI

• Supervisor/Sr. System Analyst, 1998System Analyst, 1997Programmer Analyst, 1996Full-time Student Co-op, 1995Built and directed a team dedicated to applications and systems development and support for multiple.
• Selected as technical lead for corporate web technology task force to evaluate and determine web technology solutions
• Developed the company’s first intranet web application to facilitate online review and approval of research study proposals
• Performed computer system validations and audits following FDA specified guidelines
• Appointed to emerging leader development and mentoring programs
• Collaborated with HR to represent company at IT industry and university recruiting events

Ann Arbor, MI

Served as technology teaching assistant for a proof-of-concept computer-aided science class at Ann Arbor Community High School