Alex Bramwell Email & Phone Number

Lawrenceville, Ga, Us

Peachtree Corners, Georgia, Us

Bangalore, Karnataka, In

• Work alongside in-house programmers to offer system updates, bug fixes, and enhance the user interface for employees and customers • Monitor the cloud, server room, and all networking equipment • Diagnose and resolve hardware and software malfunctions for all employees • Install, Monitor, and Update all desktops to the most recent version of the company software daily • Provide end user technical support prior and post sdm module, ecu, abs, tcm, pcm, and cluster repairs • Delegate tasks, offer incentives, and evaluate performance of all subordinates • Offer Resolutions and Compensations to damaged, lost, or misplaced packages in transit alongside the District Manager of FedEx • Manage all Hazmat Documentation and Operation Reports for all packages leaving the facility • Monitor email tickets and offer swift and timely responses on customer inquiries using Salesforce and Zendesk

Hr

• Extensive understanding and troubleshooting of Network Equipment: Servers, Dual Routers, Dual Switches (Catalysts), Access Points, Cradle Points, 2PiFi Networks, Modems, DHCP, WAN, LAN• Commands: Ping, Chkdesk /f, Checkdesk /r, tracert, ipconfig, ifconfig /all, nslookup, NetStat –e, hostname, shutdown /r/o• Vivid understanding of troubleshooting Registers, Printers, Receipt Printers, Fax Machines, Scanners, Sleds, Laptops, IPODS, and IPADS• Use LANDesk Software to remote into Laptops, Printers, Receipt Printers, Registers, Pin Pads, Scanners, and Servers to troubleshoot networking malfunctions as well as system malfunctions• Use excellent customer service to help employees to remain calm throughout adversity and high volume of sales• Use Cherwell Ticketing Software to manage records of problem resolutions• Use Critical thinking and analyzation to resolve issues at a proficient and efficient pace• Use excel to document loss time reports on severe scenarios where the store cannot make sales