Alex Brees Email & Phone Number

Holly Springs, Nc, Us

Remote

Raleigh, North Carolina, United States

-Fanatical about providing the best customer experience across entire client base-Responsible for assisting Enterprise IT clients proactively manage a turn-key telecom solution-Define critical goals and KPIs to aid the customer in achieving success while identifying opportunities for account upsell and cross-sell-Act as liaison between clients and internal organizations as well as external organizations such as technology providers and software/hardware partners-Conduct regular strategic check-ins and Executive Business Reviews with IT Managers/Directors as well as C-Level executives covering Telecom management and IT/Security Services-Maintain 99% monthly retention rate with a personal yearly book of business approaching $3.5M in revenue-Streamline Customer Success processes such as presentation automation, SalesForce tracking, product improvements based on customer feedback loop, and operations workflow management

Morrisville, Nc

-Responsible for all facets of client’s Digital Marketing including SEM, Display Advertising, Social Advertising, and Video Advertising-Oversaw planning, implementation, and execution of digital marketing campaigns designed to ensure complete coverage of the buyer’s journey - building Awareness and Consideration as well as generating leads (Decision)-Drove account growth via strategic budgeting conversations with key decision makers-Conducted regular strategy calls with General Managers and Auto Group C-Level executives covering SEM performance, industry trends, and planning for future business-Maintained 96%+ monthly retention rate in a high-attrition market with a personal yearly book of business >$2M in revenue

Morrisville, Nc

Morrisville, Nc

-Responsible and accountable for all facets of customer success, retention, and growth. -Enhances post-sales customer activity, including aspects of customer on-boarding, customer support, customer success, professional services, and account management, with the ultimate objective of improving the retention, success, and growth of our customer base.-Works closely with other divisions, e.g. sales, product development, marketing, etc., to improve and enhance the customer experience, and to ensure close collaboration with our sales team to identify and nurture opportunities for expansion as part of our go-to-market strategy.-Defines and improves the customer lifecycle for our clients, focusing on large enterprise managed services customers.-Provides timely, accurate, and useful analyses concerning the status of our customer base, including progress against predefined success metrics, risk mitigation and opportunity.

-Responsible for managing Digital Marketing Programs for major online retailers-Implement new betas and online programs as they become available to keep clients on the leading edge of Digital Marketing-Responsible for managing yearly budgets over $1MM while maintaining efficiency and revenue goals-Analyze campaign level performance utilizing different analytics platforms such as ChannelAdvisor, Google Analytics, Omniture, and more

Morrisville, Nc

-Responsible for managing traditional Comparison Shopping Engine programs and Google Product Listing Ads for 10+ major online retailers-Implement new betas and online programs as they become available to keep clients on the leading edge of Digital Marketing-Responsible for managing yearly budgets over $1MM while maintaining efficiency and revenue goals-Analyze campaign level performance utilizing different analytics platforms such as ChannelAdvisor, Google Analytics, Omniture, and more

Rochester, Mi

Actively manage client base providing most up to date strategies and techniques to make their business successful.

Rochester, Mi

-Manage upwards of 50+ clients at one time -Projects range from small maintenance tasks to “Complete Clients”-Responsible for making sure all tasks are complete on time and under budget-Manage many different departments to collaborate seamlessly to complete all projects effectively

Rochester, Michigan

· Responsible for account management of 25-30 clients· Extensive knowledge of Volusion eCommerce platform

· Managed up to 15 e-commerce projects at one time· Developed this position, including knowledge transfer resource, and other learning materials

· Organized many different advertising campaigns

· Organized many different advertising campaigns · Accomplished in Google AdWords · Responsible for client follow-up interviews and general customer service issues · Lead researcher for new business venture, Greenify Your Home

Little League baseball umpire for 8 seasons. Ages 10-16

B.A., Economics

Activities and Societies: Alpha Phi Omega, Michigan Economics SocietyV.P. of Fellowship for Alpha Phi Omega- Gamma Pi

Education record