Aleksandr Brylin Email & Phone Number

Tbilisi, Georgia

Georgia

Four-month internship included writing automated test in Java. Got good understanding of Selenium tools, especially of Selenium WebDriver. Worked with Java testing framework - TestNG. Wrote API tests with Rest-assured and database tests with java.sql libraries. Permanently communicated with menthors and experts of the company. Built projects and executed tests using CI/CD tool - Jenkins. Got experience of deploying virtual containers using Docker.

Yekaterinburg, Sverdlovsk, Russia

Investigated, solved and wrote back to thousands of clients' appeals and financial claims. Got profound experience in such bank products as loans and brokerage services. Consulted clients on a phone and in written form. Worked with special banking software: CRM, brokerage accounts database, loan and mortgage database. Apllied analytical skills and worked with different databases and documentation to figure out clients' problems with bank products they used. Communicated with different company's departments (like legal divisions, IT-support and engineers, tax division, etc.) in order to resolve client's case and improve quality of services. During work familiarized with basics of risk evaluation, compliance culture, cybersecurity and necessary legislation.

Yekaterinburg, Sverdlovsk, Russia

Worked as a customer support specialist. Provided phone consultations on different banking products: credit cards, accounts, online-services, personal information about client's operations, counter-/afterfraud measures, services for privileged clients and investments. Several times took the role of a group manager (15+ specialists) with such tasks as quality control, personal development of the employees and job report creating. Used special software to analyze and operate banking products, like CRM, card database, loan and mortgage database. Communicated with other divisions of the bank in order to solve client's situation.