Alex Burkhardt Email & Phone Number

Audubon, Pa

Oversee all daily quoting and sales activity for six product linesCommunicate with customers to select and customize heat exchangers for a diverse range of applicationsEvaluate and adjust pricing to both maximize profits and meet customer expectationsCreated custom Excel-based tools to both facilitate the customization of new parts, and track all company quoting activity

Managed 25 associates including servers, bartenders, and bussers in the daily operations of a full service restaurant earning $2.5 million annually. Ensured the proper handling, organization, and settlement of all daily monetary transactions Interacted with restaurant guests to ensure a high level of customer satisfaction as well as for the continuous improvement of overall customer servicePromoted from entry-level server to closing server to shift manager within 4 months

Demonstrated leadership and managerial skills through championing a project to purchase, install, and calibrate a contamination testing station used to extract data and conform to customer cleanliness specificationsCollaborated with project managers to help increase productivity and efficiency of heat exchanger production through time studies, research, and fixture design workCarefully collected data and performed process capability studies to demonstrate excellent supplier performance for customer certification initiatives