Alex C. Email & Phone Number

Gravesend, Gb

Sidcup, England, United Kingdom

The largest housing association operating in the UK offering a range of affordable social housing, medium market rented properties and shared ownership properties with a large presence in South England.Debt Recovery - Managing a patch of approx. 170 accounts in serious rent arrears of more than 7 weeks rent charge. Oversee the end-to-end debt recovery process for a diverse portfolio of housing association tenants, ensuring adherence to regulatory guidelines and internal… Show more The largest housing association operating in the UK offering a range of affordable social housing, medium market rented properties and shared ownership properties with a large presence in South England.Debt Recovery - Managing a patch of approx. 170 accounts in serious rent arrears of more than 7 weeks rent charge. Oversee the end-to-end debt recovery process for a diverse portfolio of housing association tenants, ensuring adherence to regulatory guidelines and internal policies.Support - Regularly liaise with tenants to provide financial guidance, promote understanding of repayment obligations, and negotiate realistic and sustainable payment arrangements. Identifying vulnerabilities and areas where support is needed and making the appropriate referrals to ensure the correct measures are put in place and the matter can be resolved without the need for litigation.Legal representation - Collaborate with legal teams, external collection agencies and other stakeholders to escalate cases when necessary, ensuring timely & appropriate legal action is taken. Responsible for completing Witness Statements, exhibit packs and attending Court to represent L&Q when required by the business.Adept at collaborating with internal teams and external stakeholders to ensure compliance with regulations and achieve optimal financial outcomes. Show less

Gravesend, England, United Kingdom

DWP helps individuals and their families towards financial independence through work, enabling them to claim the support they need as they progress.Work Coach – Tailored coaching and supporting claimants into finding meaningful work while also identifying and circumstantially removing any barriers that may be preventing them from entering the job market. Working with claimant to maximise their employability; highlighting their transferable skills, expanding the reach of the sectors and… Show more DWP helps individuals and their families towards financial independence through work, enabling them to claim the support they need as they progress.Work Coach – Tailored coaching and supporting claimants into finding meaningful work while also identifying and circumstantially removing any barriers that may be preventing them from entering the job market. Working with claimant to maximise their employability; highlighting their transferable skills, expanding the reach of the sectors and roles they are applying for.Customer Service & Stakeholder Engagement - Delivering exceptional service with empathy and compassion to people who need support during difficult & challenging times in their lives. Used sound judgement to make timely decisions based on the balance of claimant needs and business objectives. Demonstrated effective communication skills across a range of diverse individuals; understood complex information in order give clear explanations to the claimants. Comfortable embodying conflict resolution techniques when dealing with complaints and managing difficult situations. Built effective working relationships with a range of stakeholders ranging from claimants, management, MPs and external companies/providers.Diary Management – responsible for a caseload of 165 claimants. I was organised and well informed on the details of all the cases and could confidently feedback to my colleagues and managers. Adaptable to cover additional diaries and managed workload so as to not cause detriment to a quality service. Compliance – upholding my legal duty with the Equality Act 2010, making sure claimants get the additional support, advice and reasonable adjustments to help them access our services. Safeguarding vulnerable adults in line with DWP process. Maintaining all data in line with GDPR. Show less

London, England, United Kingdom

• Credit Control – Concentrating on recovery of aged debt, resolving any invoicing issues and payment problems in order to reduce the number of unpaid invoices outside of the client’s credit terms. Ensuring contact is made with the right people to gain swift payment. Maintaining a good relationship with the companies as a supplier. Making reasonable attempts to contact the client and pro-actively managing diarised call appointments. Preparing client statements, working with the Head of Business… Show more • Credit Control – Concentrating on recovery of aged debt, resolving any invoicing issues and payment problems in order to reduce the number of unpaid invoices outside of the client’s credit terms. Ensuring contact is made with the right people to gain swift payment. Maintaining a good relationship with the companies as a supplier. Making reasonable attempts to contact the client and pro-actively managing diarised call appointments. Preparing client statements, working with the Head of Business Administration in order to negotiate reasonable repayment plans and assessing credit risk. Established and streamlined the formal methods of collection of aged debt by working closely with the courts and baliffs. Worked with the product teams to introduce ways of automating the administration associated with credit control of the business to help with improving effectiveness and efficiency. • Customer Service –Resolving any queries and information requests, assisting in education of the customer to ensure a smooth payment process once any problems are resolved. Processing payments and offering alternative payment services, making sure these are set up compliantly. Recording payment information to ensure an ongoing review of a client’s credit terms to reduce risk of non-payment. Pro-active calling of new clients to make them aware of payment procedures and minimise the potential delayed debt recovery by dealing with any issues head on.• Accounts Reconciliation– Assisting with reconciliation of payments received through various mediums, using remittance advice and reviewing available information to ensure that funds can be allocated correctly against the sales ledger. • Ad Hoc Duties – cross-department co-working with the Operations team in order to source and recruit candidates for both short and long-term roles. Phoning and assessing candidate suitability for roles as well as assisting with the staffing co-ordination across London. Show less

United Kingdom

• Sales – handling inbound B2B & B2C leads; proactively managing the relationships. Contacting existing and new customers – pulling in orders to ensure the customers stocking requirements are met and our plant has sufficient levels of work to allow for efficient, cost effective production scheduling. Working towards and managing a challenging monthly revenue target• Customer Service – dealing with a broad spectrum of service queries from a global customer base, organising deliveries… Show more • Sales – handling inbound B2B & B2C leads; proactively managing the relationships. Contacting existing and new customers – pulling in orders to ensure the customers stocking requirements are met and our plant has sufficient levels of work to allow for efficient, cost effective production scheduling. Working towards and managing a challenging monthly revenue target• Customer Service – dealing with a broad spectrum of service queries from a global customer base, organising deliveries, freight forwarding services and the accompanying paperwork to ensure deliveries are made in a timely and effectual fashion. I also deal with any inbound complaints and quality issues by working to reach a resolution that meets the service needs of the customer whilst implementing changes in working practices to prevent repeated issues.• Accounts Receivable and Debt Recovery – monitoring accounts and resolving invoice queries to assist in the timely payment of outstanding bills. This can also mean adjusting and setting new credit terms with businesses. Reducing the aged debt and managing the overall figure to ensure it falls in line with the quarterly and annual targets. Show less

United Kingdom

• Team management – Organising the workforce, providing break cover, administering any overtime or holiday requests. • Health and Safety – Checking all fail safe mechanisms on the different processes were fully functioning by disabling machine with various stop buttons and resuming cycles. • Quality and Audit Compliance – Carrying out audit and quality checks on all processes to ensure functionality and standard of the finished product. Ensuring print, numbering and any barcode… Show more • Team management – Organising the workforce, providing break cover, administering any overtime or holiday requests. • Health and Safety – Checking all fail safe mechanisms on the different processes were fully functioning by disabling machine with various stop buttons and resuming cycles. • Quality and Audit Compliance – Carrying out audit and quality checks on all processes to ensure functionality and standard of the finished product. Ensuring print, numbering and any barcode systems are to the relevant standard.• Plant and Job Organisation – Using the forklift to move finished work and completed pallets over to the warehouse for storage. Show less

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

3 A-Levels, English Literature, Business Studies, Politics

9 Gcses