Prepare business and individual tax returns.

Prepare business and individual tax returns.

Manage eCommerce client's books and financial reporting. Tie-out merchant processing platforms to books, perform month-end closing procedures including COGS calculations, payroll accruals, and balance sheet reconciliations, and present monthly earnings and profits to clients.

Integrate new clients into standardized reporting practices, updating accounting software documents, and helping improve efficiency within their business. Work directly with a group Staff Accountants, Controllers, and CFO's to better our clients businesses through consistency and accuracy. Responsible for creating new procedures within the firm to assist with overall uniformity in month-end procedures, sales tax, and merchant reconciliations.

Work with eCommerce and Digital Marketing clients providing accounting assistance. Assist team of CFO's and Controllers

Assist General Manager in overseeing rooms operations, including Front Office, Housekeeping, and Engineering.

Assist General Manager in overseeing full service daily operations with a focus on food and beverage and front office operations.In first eight months of employment, main focus was to improve communications and operations with Front Office (Front Desk, Housekeeping, and Maintenance). Utilized knowledge to create deep clean and preventative maintenance program and means of communication between said departments. Worked alongside department managers to create the program, mentored on adherence of standards, and engaged directly in roll out of program to each department's associates.Currently, I work directly in Banquet department, overseeing 6,000 plus square feet of convertible meeting and function space, all staff members, and budgetary guidelines for equipment and product ordering. I have created cost-reduction vendor management decision on linen and A/V and operational equipment. Main focus has been on standardizing work performance with employees, engaging them in understanding how a function, from sale to day-of operation, should progress look at its end. Alongside Banquets, I work directly in the Human Resources/Payroll office, managing employee personnel files, new hire paperwork, orientation, onboarding, training, union registration, healthcare and PTO benefits. With the General Manager, I have worked to standardize the procedure for new hires, creating a systemic, all-inclusive orientation and onboarding. The current focus is on raising overall guest satisfaction scores, by using incentive programs to increase employee engagement. I oversee the creation, drafting and roll out of all such programs, ensuring every associate is aware and understands our goal as a hotel.

Oversee daily operations of an award winning, all suite-style, 103-room extended stay property.Main focus of property upon taking over as General Manager was extended stay occupancy (ESOCC). At time of arrival we maintained less than 15% and by time of departure we sustained 45% or higher on any given night. Initiated engagement with community developers to ensure our property, and sister select-service property, were top choices for new pieces of business entering the market. Once contracts were secured, property management worked at adjusting daily operations to maintain high quality service of such business. After ESOCC was established the focus became training and mentoring Assistant General Manager and Operations Manager for their next career steps. We worked on daily, weekly, and monthly goal setting, how to utilize brand and management company standards to achieve property success, and general oversight of every department.Maintained highest level award from management company for 2016 and 2017 based on revenue and guest satisfaction.

Oversee day-to-day operations of a 63-room select service hotel. Conducted recruiting, hiring, training, and performance management of staff in all departments.Created numerous incentive programs aimed at raising brand and management company standards, guest satisfaction scores, and employee engagement. Reviewed labor daily and weekly, critiquing during the latter. Initiated weekly management staff meetings to work on the aforementioned key performance indicators, with a heavy focus on creating a unified service culture amongst all departments.Reviewed P&L monthly, providing meaningful insight for senior level management on status of property. Working with property management and dual Sales Director, to increase revenue generation, create solidified plan for expense reduction, and find additional ways to engage with guests.

Assist the Area Director in maintaining revenue and guest satisfaction scores throughout northern part of Ohio. Act as interim General Manager in hotels of need.Met daily and/or weekly with property management and above-property management to engage in goal setting for direction of struggling property. Act as management company ambassador to ensure operational performance standards were being met. Report directly to Area Director on status of personnel, standards adherence, and overall performance regarding revenue and guest satisfaction.

Oversee opening of suite-style, extended stay property newly built in Canton. Work directly with General Manager to ensure high quality customer service.Attended management company General Manager training within first two months of employment as a means of fast tracking my next steps with the company. Organized training programs for Front Office and Food & Beverage staff. Created structured processes for managing and overseeing daily and weekly work of front line associates.Responded to all social media and brand surveys to ensure engagement with guest was high. Worked alongside staff members to create cohesive service culture and adherence to all policies and procedures was met.

Responsible for managing front office operations in a full service 193-room hotel, while under full scale renovation. Work side-by-side with the Sales Department and General Manager.Manage Guest Service Agents, Night Auditors, Van Drivers/Bellman, and Group Reservationist; total of 15-20 staff members. On boarding new hires, all cycles of the performance management process, and daily training.During renovation, responsible for overseeing out of order rooms, managing inventory, and disseminating daily renovation happenings and guest satisfaction scores to all staff members.Created 14-day training program for Guest Service Agents, attended service and standard trainings through IHG, attended in-house revenue strategy meetings, structured pricing and strategy based on demand and competition. Strong working knowledge of Opera PMS - Full Service, Holidex Plus, IHG Rewards Club, PERFORM, Micros POS, IHG Extranet (Merlin)

Responsible for managing restaurant, lounge, and banquet daily operations. Handled ordering and bimonthly inventory. Reported directly to Food and Beverage Director and General Manager. Created and followed through with holiday events such as New Year's Eve, Thanksgiving, and Easter. Created monthly staff meetings to ensure employees were following company standards. Implemented lounge and restaurant specials to attract local guests and hotel guests. Responsible for social media marketing through Facebook, Twitter, and Constant Contact.

Responsible for entering group block information, while coordinating with the Sales Department, Front Office Manager, and General Manager. Informed Front Desk Agents on updated protocol and house statuses. Monitored inventory, blocked rooms, and handled top corporate accounts including Diebold and Southwest.Created systemized process for reviewing rate strategies, house policies, and competitive analysis; utilizing STR data, demand, and PERFORM program to increase key performance indexes.

Planning and executing daily operations to ensure high quality guest relations in a full service hotel. Opera PMS, reservations, customer service, balancing daily finances.

Oversee daily operations, i.e. managing staff, inventory, orders taken, organization and cleanliness of storeBook events for affiliate store and manage the events from booking day forward, i.e. contacting host of event and meeting his/her specificationsProvide highest degree of customer service to walk-in and returning customersPlan and create advertising materials, new products, and office arrangements for the bakery and affiliate party store

Welcome incoming first-year students by introducing them to the many offerings around campus, i.e. athletics, on-campus jobs, greek life, clubsWork with 15 student leaders and every level of administration in student affairs to create a comfortable environment for the incoming students.Use both social and emotional tactics to demonstrate the life of a college student and answer follow up questions. Act as a mentor to ease students in to the collegiate lifestyle. Uphold the code of conduct set forth by the university while the incoming first-year's were present