As an Account Manager at Kozlowski & Associates, I maintain strong relationships with customers, identify new business opportunities, and answer customer queries. I also prepare individual income tax returns, handle customer concerns and objections, and implement time-efficient procedures and processes. I have achieved remarkable results, such as a 258% increase in closing rate and a successful transfer of business accounting software to a new, updated system.In addition to my account management role, I have a Bachelor of Science in Business with a Marketing Minor, from Indiana University, and a Comprehensive Tax Course certification from Surgent Accounting & Financial Education. I am looking to make an impact in the Information Technology industry as a Business Development Representative, where I can apply my passion for tech, my sales and negotiation skills, and my goal-oriented mindset. Let's connect and discuss how I can contribute to your tech team's success.
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Ecommerce ManagerKrato PowerChicago, Il, Us
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Owner | E-Commerce Marketing SpecialistKrato Power Jul 2022 - PresentResponsible for building the website, calling and onboarding suppliers, building google shopping campaigns, hiring contractors and full-time virtual assistants, closing clients over phone, and budgeting.• Developed a comprehensive product launch strategy that increased sales by 1,300% in the first quarter• Developed and implemented a customer feedback system to collect and display reviews on website and Google My Business• Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction• Coached and mentored product upload staff, resulting in improved job performance and knowledge
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Account ManagerKozlowski & Associates Apr 2022 - PresentHighland, Indiana, United States• Achieved personal goal of nearly tripling closing rate from the first year.• Initialize transfer of business accounting software by persuading management to use a more versatileplatform, ensuring operational security for 10+ years to come.• Serving as the secondary point of contact for customer escalations and promptly resolving concerns,successfully exceeding client expectations.• Cultivating existing and establishing new relationships with clients, improving our client loyalty for thecompany's long-term goals.• Persuaded management to eliminate tax appointments unless deemed necessary with problematic tax returns,noticeably reducing office stress, and freeing up 20% more work time.• Advising clients on best tax practices, resulting in clients paying less on taxes and increasing client tax refundamount received.
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Lead Dock WorkerDayton Freight Lines, Inc. Jun 2019 - Jan 2022Lowell, Indiana, United States• Accepted supervisor responsibilities with supervisor approval, reducing supervisor workload, and stress, andincreasing operational output of the terminal.• Ensured new hires were trained and corrected when errors occurred, building competency in their orientedroles.• Maintain accurate records of damaged products using handheld scanners, resulting in a reliable database ofrecords and reducing dock terminal costs.• Responsible for loading and unloading trailers using a forklift and pallet jacks, creating an above-averageBill-per-hour metric of 16.0 resulting in duties completed ahead of schedule.• Ensured the dock was clean and debris-free by inspecting and cleaning when needed, ensuring broken debriswould not damage equipment.• Routinely performed forklift and dock maintenance, reducing the likelihood of equipment breakdown andultimately reducing terminal expenses.
Alex Carpenter Education Details
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Business/Commerce, General
Frequently Asked Questions about Alex Carpenter
What company does Alex Carpenter work for?
Alex Carpenter works for Krato Power
What is Alex Carpenter's role at the current company?
Alex Carpenter's current role is Ecommerce Manager.
What schools did Alex Carpenter attend?
Alex Carpenter attended Indiana University Northwest.
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Alex Carpenter
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Alex Carpenter
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