Alex Carpenter Email & Phone Number

Chicago, IL, US

• Responsible for building the website, calling and onboarding suppliers, building google shopping campaigns, hiring contractors and full-time virtual assistants, closing clients over phone, and budgeting.
• Developed a comprehensive product launch strategy that increased sales by 1,300% in the first quarter
• Developed and implemented a customer feedback system to collect and display reviews on website and Google My Business
• Developed and maintained good working relationships with vendors and contractors, resulting in improved customer service and satisfaction
• Coached and mentored product upload staff, resulting in improved job performance and knowledge

Highland, Indiana, United States

• Achieved personal goal of nearly tripling closing rate from the first year.
• Initialize transfer of business accounting software by persuading management to use a more versatileplatform, ensuring operational security for 10+ years to come.
• Serving as the secondary point of contact for customer escalations and promptly resolving concerns,successfully exceeding client expectations.
• Cultivating existing and establishing new relationships with clients, improving our client loyalty for thecompany's long-term goals.
• Persuaded management to eliminate tax appointments unless deemed necessary with problematic tax returns,noticeably reducing office stress, and freeing up 20% more work time.
• Advising clients on best tax practices, resulting in clients paying less on taxes and increasing client tax refundamount received.

Lowell, Indiana, United States

• Accepted supervisor responsibilities with supervisor approval, reducing supervisor workload, and stress, andincreasing operational output of the terminal.
• Ensured new hires were trained and corrected when errors occurred, building competency in their orientedroles.
• Maintain accurate records of damaged products using handheld scanners, resulting in a reliable database ofrecords and reducing dock terminal costs.
• Responsible for loading and unloading trailers using a forklift and pallet jacks, creating an above-averageBill-per-hour metric of 16.0 resulting in duties completed ahead of schedule.
• Ensured the dock was clean and debris-free by inspecting and cleaning when needed, ensuring broken debriswould not damage equipment.
• Routinely performed forklift and dock maintenance, reducing the likelihood of equipment breakdown andultimately reducing terminal expenses.