Alex C. Email & Phone Number

Crawley, England, United Kingdom

Employed as the primary customer contact when planning and implementing Elekta hardware and software projects covering Linac, Brachy, Neuro & Oncology. Responsible for driving and achieving company revenue and customer satisfaction targets through delivery of realistic plans, progress reporting, management of risks and issues whilst maintaining strong client relationships during and after implementation. Coordination and leadership of Elekta and 3rd party resources/contractors required to fulfil specific work to meet project objectives relating to time, cost and quality.Key Achievements• Coordination of resources entering and exiting the UK during lockdown to support multiple hardware and software implementations, ensuring all COVID protocols were adhered to• Received ‘Above & Beyond’ nominations for Q2 & Q3 2020 for services provided to internal and external stakeholders for Gamma Knife reload & Linac replacement projects• Managed an end-to-end issue management process for an Arm replacement mid installation at a high-profile site, bringing the project back on track from an initial 3-week delay• Increased operating efficiencies within Project Management team by introducing various project plan and reporting templates, ensuring the team delivers a consistent service

Reigate

Accountable for the management and execution of large scale strategic and complex Managed Print Service projects. Ensure project produces required deliverables, planning resources and measuring achievements against defined objectives. Create governance structure, establishing and managing project procedures and controls. Lead, manage and guide team, defining responsibilities, and managing stakeholder expectations. Prepare all project documentation, delivering updated communications.I also support the Canon Bid team from tender notification with design workshops, content reviews and face to face presentations with the customer. Outside of the tender process I provide the same level of pre sales support to Account Managers for new and existing business opportunities during the contract negotiation stage. I pro-actively monitor the sales pipeline for these teams looking to help get the deals over the line to achieve sales financial targets.Key Achievements: • Created and implemented a new commercial governance process, returning £900k change revenue in 2018, growing this by 30% YOY in H1 2019, delivering training and development to professional service team members • Managed business transformation projects for several high-profile NHS Trusts, the largest demonstrating a 39% saving over the term of the contract life of a £1.5m managed print service project • Defined the blueprint to deliver a UK lead global business change project by completing the first global managed print service project spanning over a 2-year period, delivering on time and to budget• Achieved 1st place in a professional service incentive out of 84 employees, securing largest volume of change revenue (45% of the total revenue) and number of changes (42% of the total changes)• Delivered multiple internal process improvement projects including the provision of a document library, project templates, project management toolsets, stakeholder management plans and a commercial governance process

Reigate

Responsible for proactively supporting the Project Manager and Project Team in the co-ordination, planning and control of the project. Involved with planning, coordinating schedules, budgeting, and administrative tasks associated with a project. Key Achievements:• Supported the Project Manager with the largest business transformation programme of 16 NHS Trusts in the North West, maintaining a RAID log, updating plans and providing content for senior stakeholder reports• Achieved quality assurance role for the creation and maintenance of core project documentation and content for the PMO document library • Led regular project support meetings, ensuring quality and governance of the PMO processes were adhered to, supporting and developing others in the team• Supported by an ambitious development plan, delivered a managed print service project for a high-profile University in London, on time and on budget; leading to my promotion to Project Manager

Reigate

Manage customer orders and related communications on receipt of order from the Sales Account Manager. Ensure accurate and timely revenue recognition in line with Canon and customer contracted requirements. Work as part of a team with key internal stakeholders to ensure end to end processes fulfilled.Key Achievements:• Processed sales orders for the 2 leading nationwide sales teams • Coordinated complex deployment of professional print products to a high-profile Council, managing risks and issues associated to the tech and site surveys to ensure Canon revenue recognition of £300k was achieved in line with the year-end targets set • Improved process for ordering trial/loan stock, reducing the administration and lead times of the end to end service

Redhill, United Kingdom