- Collects and defines requirements, identifies scope and LOE, and builds implementation plans to manage project execution- Coordinate activities across different initiatives while managing day-to-day team operations- Measures and continuously improves team’s effectiveness

- Prepared executive level presentations on product strategy, roadmap, execution, and go-to-market plans- Planned 6-9 month technical and feature roadmaps, grounded in deep understanding of product data, that balanced scalability, increased functionality, and smooth UX - Fostered relationships with restaurateurs to understand operational needs and uncover pain points- Championed Toast-wide data replatforming initiative to support 4x customer growth- Revolutionized team structure and adapted Agile processes to ensure constant and on time team delivery - Collaborated with engineering to plan sprints, write user stories, and test product features

- Translated complex customer problems into action plans, vetted customer feedback against data to size opportunity areas and steer product roadmap- Defined and drove OKRs and KPIs while supporting a healthy tech platform through ruthless prioritization - Measured impact of initiatives and reported product performance metrics on a regular basis- Oversaw all Agile ceremonies

Self Service Returns team lead focused on creating frictionless, effective, and effortless return customer experiences:- Developed and implemented data driven hypotheses to increase adoption rate, reduce abandonment rate, and deflect post incident contacts of self-service tools- Oversaw the design, development, and implementation of cross-functional and cross-platform initiatives in an Agile environment - Actioned feedback and data to design user experiences and processes that generate proven value for our internal and customer facing tools

- Served as the liaison between the Berlin and Boston offices for the Order Management Software and CPO/NPS teams- Collaborated with stakeholders, cross-functional work streams, and software engineers to define project requirements and acceptance criteria - Iteratively defined and implemented stakeholder engagement models for Germany, Ireland, and US - Supported technical implementation/QA

Completed IBM’s Consulting by Degrees (CbD) consultant development and leadership program, supported government UX redesign and online business transformation projects and proposals, CbD and IBM Twitter Team Coordinator, and Peer Buddy Program mentor

Conducted independent HCI research, built mobile and web applications, led weekly help room, and provided supplementary instruction

Prototyped and coded a preliminary Android app for a predictive social media security risk management software and implemented different SEO techniques to optimize the company's digital visibility

Supported the US Navy's Integrated Warfare Systems (IWS) Engineering Services - For more details, please inquire privately