Alex Raymond Email & Phone Number

Colorado Springs, Colorado, United States

•Design and implement comprehensive training programs for Level 2 Support Engineers,specializing in Microsoft Teams, Microsoft Entra ID, M365 Admin Portals and PowerShell.•Develop and customize training labs in Azure Virtual Desktop, accurately replicating real-worldclient issues to enhance practical skills and problem-solving abilities.•Provide dedicated post-training support to new engineers for 90 days, ensuring seamlessintegration into client-facing roles, meeting KPIs, and troubleshooting challenges.•Played a key role in the successful launch of Tek Experts' second U.S. location in Indianapolis,Indiana. Collaborated closely with new engineers and the Costa Rica team to facilitate asmooth onboarding process, fostering a cohesive and effective work environment.

Colorado Springs, Colorado, United States

•Apply technical expertise to conduct in-depth research and identify effective remediationsteps for complex issues.•Provide valuable technical guidance across teams, pinpointing expertise areas to facilitateefficient case resolution.•Maintain detailed and organized documentation for all cases, queries, and resolutions,ensuring a comprehensive record of technical interactions.

Greater Los Angeles Area

•Increased profitability by 15% within 6 months through social media, local businesspartnerships, and community engagement.•Ensure operational excellence through effective staffing, daily morning meetings, andgoal setting.•Manage labor and product costs while maximizing operational efficiency.•Develop and execute training plans for new hires and ongoing staff development.

Greater Los Angeles Area

•Create and implement procedures for restaurant staff training.•Manage scheduling and staffing to maintain cost-effective labor under 25% ofrevenue.•Oversee expo line operations and communicated with kitchen staff during peakhours.

Software Engineering Immersive Certificate

Bachelor Of Arts (B.A.), Arts, Entertainment, And Media Management